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Nurse Call Systems

Cwm Taf Morgannwg University Health Board

This public procurement record has 4 releases in its history.

AwardUpdate

28 Aug 2026 at 13:32

UK7 - Contract Details Notice
Award

14 Apr 2026 at 14:32

UK7 - Contract Details Notice
Award

19 Mar 2026 at 14:53

UK6 - Contract Award Notice
Award

26 Feb 2026 at 15:35

UK5 - Transparency Notice
Summary of the contracting process

Cwm Taf Morgannwg University Health Board required renewal and ongoing support for nurse call, affray alarm and communication systems across Princess of Wales Hospital wards, Maritime Mental Health Unit, Glanrhyd Medium Secure Unit, Glanrhyd Appleton Clinic, Glanrhyd Caswell Clinic and Dewi Sant Hospital. NHS Wales Shared Services Partnership-Procurement Services managed the procurement for the Health Board. The requirement covers repair, maintenance, software support, system upgrades and commissioning of installed equipment. The systems were designed and manufactured by Care-Com Systems (SW) Ltd and use a closed proprietary architecture, including Carecom firmware, microcontroller programming, communication protocols, diagnostic tools and configuration environments. The work is delivered across hospital and mental health sites in Wales and concerns operationally critical patient communication, alarm and monitoring systems.

The procurement is complete and was awarded directly without competition under a below-threshold procedure. Care-Com Systems (SW) Ltd was selected on 19 March 2026 for the single completed lot. The award value is £123,039 excluding VAT, or £147,646.80 including VAT. The contract was signed on 31 March 2026 and runs from 1 April 2026 to 31 March 2029. The award covers repair and maintenance services, classified under CPV 50800000. The procurement rationale was that only the original manufacturer could safely and lawfully maintain, support and upgrade the installed systems because other providers lack legal and technical access to the proprietary software and operating environment. The lot was identified as suitable for small and medium-sized enterprises.

This procurement indicates demand from a Welsh NHS health board for specialist maintenance of installed nurse call, affray alarm, communication and alarm-monitoring systems across acute hospital and mental health locations. A credible competitor for a future requirement would need manufacturer-level technical capability, including access to proprietary firmware, microcontroller programming, communication protocols, diagnostic tools and configuration software. Experience of renewing, maintaining, upgrading and commissioning safety-critical healthcare communication and alarm systems would be central, alongside the ability to protect system integrity, patient safety and operational continuity. The incumbent is a small or medium-sized enterprise, showing that the requirement can be delivered by a specialist business rather than only a large national contractor. Suppliers would need to demonstrate lawful access to the relevant intellectual property and the capacity to support multiple NHS sites.

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Notice Information

Notice Title

Nurse Call Systems

Notice Description

NWSSP on behalf of Cwm Taf Morgannwg UHB has appointed Care-Com Systems (SW) Ltd to renew its nurse call, affray alarm, and communication systems installed across the following sites: * Princess of Wales Hospital (POW) - Various Wards * Maritime Mental Health Unit * Glanrhyd Medium Secure Unit - Affray Alarm System * Glanrhyd - Appleton Clinic * Glanrhyd - Caswell Clinic Alarm Monitoring System * Dewi Sant Hospital The products are all designed, manufactured, and commissioned by Carecom. These systems operate on a closed protocol architecture, and all firmware, micro controller programming, and communication protocols are the intellectual property of Carecom. As a result, no other provider is able to deliver maintenance, software support, or system upgrades to the equipment installed across these sites. Attempting to engage an alternative supplier for any of the above sites would introduce significant risks to patient safety, system integrity, and operational continuity, as third parties do not have legal or technical access to the proprietary software, diagnostic tools, or configuration environment. Due to this, only the original manufacturer can safely and lawfully provide the required services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065d5c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082188-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50800000 - Miscellaneous repair and maintenance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£123,039 £100K-£500K
Contracts Value
£123,039 £100K-£500K

Notice Dates

Publication Date
28 Aug 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
19 Mar 20266 months ago
Contract Period
1 Apr 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cwm Taf Morgannwg University Health Board
Additional Buyers

NHS Wales Shared Services Partnership-Procurement Services

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ABERCYNON, MOUNTAIN ASH
Postcode
CF45 4SN
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Rhondda Cynon Taf
Electoral Ward
Abercynon
Westminster Constituency
Pontypridd

Supplier Information

Number of Suppliers
1
Supplier Name

Care-Com Systems (SW) Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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