Award

Nurse Call Systems

NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)

This public procurement record has 3 releases in its history.

Award

14 Apr 2026 at 13:32

Award

19 Mar 2026 at 14:53

Award

26 Feb 2026 at 15:35

Summary of the contracting process

NHS Wales Shared Services Partnership-Procurement Services, hosted by Velindre University NHS Trust, completed a direct procurement process to renew nurse call, affray alarm, and communication systems across several healthcare facilities, including Princess of Wales Hospital and Dewi Sant Hospital. The procurement was conducted on behalf of Cwm Taf Morgannwg University Health Board. This initiative falls under the industry category of miscellaneous repair and maintenance services and is guided by Welsh devolved regulations. The process was below the threshold, without competition, due to the proprietary nature of the systems, necessitating the services of the original manufacturer, Care-Com Systems (SW) Ltd. The contract commenced on 1st April 2026 and is expected to conclude on 31st March 2029.

This tender offers business growth opportunities for small and medium-sized enterprises (SMEs) specialising in proprietary solutions, particularly those that design, manufacture, and commission systems with closed protocol architecture, similar to Care-Com Systems. Given the contract's exclusive nature, businesses that offer innovative maintenance services could potentially expand partnerships with healthcare trusts by providing unique solutions in line with proprietary requirements. Companies accustomed to navigating intellectual property constraints may find niches in sectors demanding specialised systems maintenance and software support, fostering growth in highly regulated environments.

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Notice Title

Nurse Call Systems

Notice Description

NWSSP on behalf of Cwm Taf Morgannwg UHB is has appointed Care-Com Systems (SW) Ltd to renew its nurse call, affray alarm, and communication systems installed across the following sites: * Princess of Wales Hospital (POW) - Various Wards * Maritime Mental Health Unit * Glanrhyd Medium Secure Unit - Affray Alarm System * Glanrhyd - Appleton Clinic * Glanrhyd - Caswell Clinic Alarm Monitoring System * Dewi Sant Hospital The products are all designed, manufactured, and commissioned by Carecom. These systems operate on a closed protocol architecture, and all firmware, micro controller programming, and communication protocols are the intellectual property of Carecom. As a result, no other provider is able to deliver maintenance, software support, or system upgrades to the equipment installed across these sites. Attempting to engage an alternative supplier for any of the above sites would introduce significant risks to patient safety, system integrity, and operational continuity, as third parties do not have legal or technical access to the proprietary software, diagnostic tools, or configuration environment. Due to this, only the original manufacturer can safely and lawfully provide the required services.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065d5c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/033812-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services


CPV Codes

50800000 - Miscellaneous repair and maintenance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£123,039 £100K-£500K
Contracts Value
£123,039 £100K-£500K

Notice Dates

Publication Date
14 Apr 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Feb 20262 months ago
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF14 3UZ
Post Town
Cardiff
Country
Wales

Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified

Local Authority
Cardiff
Electoral Ward
Gabalfa
Westminster Constituency
Cardiff North

Supplier Information

Number of Suppliers
1
Supplier Name

CARE-COM SYSTEMS (SW

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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