Award

NHAIS Maintenance and Support

BUSINESS SERVICES ORGANISATION ITS

This public procurement record has 2 releases in its history.

Award

26 Feb 2026 at 16:19

UK6 - Contract Award Notice
Award

26 Feb 2026 at 16:09

UK5 - Transparency Notice
Summary of the contracting process

The Business Services Organisation ITS in Belfast has completed the procurement process for "NHAIS Maintenance and Support", in the industry category of IT Services. The tender involved direct awarding for services linked to the critical NHAIS system, essential for health and social care operations in Northern Ireland. The award, valued at £700,000, with a potential two-year extension, was granted to DH OPCO UK LTD and is set to begin on 1st April 2026. The procurement process, governed by Northern Irish devolved regulations, is at the award stage with the scheduled future contract signature date being 31st March 2026.

This tender presents significant opportunities for large IT service providers specialising in consulting, software development, and support. Businesses capable of offering robust infrastructure services would be ideal to compete, as the requirement ensures the seamless delivery of essential health services in Northern Ireland. With a direct award procurement method, this contract emphasises the importance of maintaining continuity and the support roles requiring intellectual property knowledge and exclusive rights, highlighting opportunities for companies that can offer unique, expert solutions tailored to national health service infrastructure needs.

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Notice Information

Notice Title

NHAIS Maintenance and Support

Notice Description

NHAIS (National Health Application and Infrastructure Services) is a national registration system, with the NI NHAIS system recording all patients registered with GP practices, patient transfers, patient deductions, register GPS, maintain GP practice lists, make GP payments, the production of medical cards and provides selection of patients for participation in screening (AAA, Bowel, Breast and Cervical), in Northern Ireland. The NHAIS application requires 3rd party maintenance and support, and this is currently provided by Dedalus through an annual Service Level Agreement. Dedalus took over support from DXC in 2020 and continue to provide that support. Whilst NHAIS is a relatively stable system, as the core registration and management system it provides critical functionality that underpins, supports, and enables the delivery of Health and Social Care services across all sectors of the HSCNI. The criticality of the NHAIS functionality dictates that the NHAIS services cannot be provided without the insurance of having 3rd party support arrangements in place. As such, there is a requirement to ensure continued support to provide a level of insurance for the continued delivery of the NHAIS service from 1st of April 2026.

Procurement Information

Due to the essential services enabled by the NHAIS system (GP Registrations across Northern Ireland and Cervical Screening) continued support is still required until a replacement has been implemented. NHAIS will be replaced in Phase 2 of the NIDIS Programme. This is not expected to be in place until May 2026 at the earliest, so provision is being sought until end of March 2027, with 2 optional 1 year extensions, to provide contingency. There is currently no date set for a replacement for the Cervical Screening service so contingency is being sought to mitigate for this. Support for NHAIS was managed by NHS England until 2020 when NHAIS was set to be decomissioned across the UK. At this time support for NHAIS in NI was haned to Dedalus, which involved a knowledge transfer. As such, Dedalus are currently the only supplier that are in a position to provide this support.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065d79
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017553-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£700,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Feb 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Feb 20262 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BUSINESS SERVICES ORGANISATION ITS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT2 8DQ
Post Town
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
Not specified
Local Authority
Belfast
Electoral Ward
Central
Westminster Constituency
Belfast South and Mid Down

Supplier Information

Number of Suppliers
1
Supplier Name

DH OPCO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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