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Bridging Contract for Digital Patient Engagement and Inbound Communication Services Across Surrey and Sussex

NHS SURREY HEARTLANDS INTEGRATED CARE BOARD

This public procurement record has 1 release in its history.

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27 Feb 2026 at 09:07

UK5 - Transparency Notice
Summary of the contracting process

This procurement process conducted by NHS Surrey Heartlands Integrated Care Board, under the title "Bridging Contract for Digital Patient Engagement and Inbound Communication Services Across Surrey and Sussex," is currently at the award stage. Targeted towards the healthcare industry, the contract facilitates continuity of services during transitional phases. The service location primarily covers Surrey and Sussex, UK, and involves digital patient engagement and inbound communication services. A direct award procurement method has been used, justified under the Procurement Act 2023. Critical milestones include the award signing scheduled for 31 March 2026, with the contract period spanning from 1 April 2026 to 31 March 2028. The estimated contract value is £3.1m, excluding VAT, for up to 24 months.

This tender presents an opportunity for businesses specialising in healthcare technology and patient communication systems to engage directly with NHS Surrey & Sussex Integrated Care Board. The contract is envisioned to support digital engagement, offering substantial growth potential for suppliers in this sector. Accurx Limited, a supplier with a large business scale, has been awarded the contract, reflecting opportunities to partner with public authorities in the domain of healthcare services. Companies experienced in patient administration systems, particularly those capable of maintaining high operational standards amid transitions, will find this contract suitable. Future competitive procurement will follow, informed by market engagement and test bed outcomes, ensuring continual opportunities for businesses.

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Notice Information

Notice Title

Bridging Contract for Digital Patient Engagement and Inbound Communication Services Across Surrey and Sussex

Notice Description

Description of the Contract NHS Surrey and Sussex Integrated Care Board (the Authority) intends to make a time limited direct award for digital patient engagement, inbound communication and access related services to maintain continuity across primary care during organisational transition and while requirements for a future procurement are finalised. The contract will ensure continuity of established services and enable the Authority to collate and review outcomes from live test bed activity to support the development of an evidence based specification for a subsequent competitive procurement. This direct award is explicitly a bridging arrangement and does not represent a commitment to long term supply. Contract Duration Term: Up to 24 months Purpose: Bridging arrangement to support continuity, test bed evaluation and requirements finalisation There is no automatic extension beyond this period. Estimated Contract Value PS3.1m total - PS1.55m (excluding VAT) PA for a maximum of 24 months, reflecting the limited scope and duration of the bridging arrangement only. This contract is anticipated to be enacted under the newly formed merged organisation, NHS Surrey & Sussex Integrated Care Board. No conflicts of interest have arisen during the decision making process.

Procurement Information

The Authority considers that the conditions for a direct award under section 41 and Schedule 5 of the Procurement Act 2023 are met, and that this contract is strictly necessary and proportionate, due to: * The requirement for additional or repeat services that are the same as or compatible with existing provisions, where a change of supplier at this stage would risk disproportionate technical and operational difficulties; and * The statutory merger forming NHS Surrey and Sussex ICB, which is restricting operational and commercial bandwidth, combined with ongoing test bed activity that has not yet produced a sufficiently evidenced specification for immediate competition. The scope and duration of the direct award are limited to what is strictly necessary to maintain continuity and enable preparation for competition.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-065dc3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/017668-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48814200 - Patient-administration system

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£3,100,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
27 Feb 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SURREY HEARTLANDS INTEGRATED CARE BOARD
Additional Buyers

NHS Sussex Integrated Care Board

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOKING
Postcode
GU21 5BH
Postcode Area
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Woking
Electoral Ward
Canalside
Westminster Constituency
Woking

Supplier Information

Number of Suppliers
1
Supplier Name

Accurx Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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