Award

Membership of ICS for 3 years

NS&I

This public procurement record has 1 release in its history.

Award

03 Mar 2026 at 10:47

Summary of the contracting process

The public procurement process initiated by NS&I, headquartered at Riverside House in London, involves the contract title “Membership of ICS for 3 years” within the services category, specifically focusing on market research services. The contract was awarded on 18th December 2025 and became active on 1st February 2026, concluding on 31st January 2029. The procurement method employed was direct, qualifying as "below threshold - without competition," primarily due to the legal framework outlined in UKPGA 2023/54. This procurement is complete, with a gross contract value of £69,600, awarded to the Institute of Customer Services, located also in London.

This tender offers businesses specialising in customer services and market research an opportunity to grow through a long-term engagement with a central government public authority, NS&I. Companies that can provide valuable insights and improvements in customer service metrics would particularly benefit from having a strategic partnership with such an institution. The agreement’s three-year allotment allows for sustained collaboration, which is well-suited for small to medium-sized enterprises (SMEs) looking to establish or expand their portfolio within the central government’s framework.

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Notice Title

Membership of ICS for 3 years

Notice Description

Three year membership for Institute of Customer Services

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06609c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/018819-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£58,000 Under £100K

Notice Dates

Publication Date
3 Mar 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Dec 20253 months ago
Contract Period
1 Feb 2026 - 31 Jan 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NS&I
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 9HA
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified

Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

INSTITUTE OF CUSTOMER SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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