Award

Microsoft ESA/SCE Renewal

FINANCIAL OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Award

05 Mar 2026 at 14:43

Summary of the contracting process

The Financial Ombudsman Service, based in London, UK, has completed the procurement process titled "Microsoft ESA/SCE Renewal," aimed at the software package and information systems category. This procurement agreement involves renewing Microsoft ESA and SCE agreements for three years to include productivity and collaboration tools like Microsoft 365 E5 licenses, Teams, Power BI, and Azure services. The tender was conducted under a limited procurement method without prior publication due to the use of an existing framework agreement under PCR2015. Awarded to Phoenix Software Limited, the contract was valued at GBP 17,550,000 and signed on 1 March 2026.

This award creates substantial growth opportunities for businesses specialising in software packages and information systems, particularly those that are part of existing framework agreements. While the procurement method was limited, indicating a less competitive environment, large-scale businesses with strong expertise in Microsoft products and services are well-positioned to compete in similar future tenders. Additionally, this process highlights the importance of established relationships within public sector procurement frameworks, as Phoenix Software Limited successfully leveraged its position to secure significant public sector business.

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Notice Title

Microsoft ESA/SCE Renewal

Notice Description

Renewal of our Microsoft ESA and SCE agreements for a period of three years.

Lot Information

Lot 1

Renewal of our Microsoft ESA and SCE agreements for a period of three years. These agreements deliver core productivity and collaboration tools, including Microsoft 365 E5 licenses, Teams, Power BI, and Azure services.

Options: Addition of additional SKUs and quantities of products following annual true up/down exercises.

Procurement Information

Use of existing framework agreement under PCR2015 (CCS TePAS 2/RM6098)

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06632f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019982-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£17,550,000 £10M-£100M

Notice Dates

Publication Date
5 Mar 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Mar 20262 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London

Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

PHOENIX SOFTWARE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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