Planning

Customer Reward Solution

STONEWATER LTD

This public procurement record has 2 releases in its history.

PlanningUpdate

11 Mar 2026 at 11:18

UK2 - Preliminary Market Engagement Notice
Planning

06 Mar 2026 at 10:17

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Stonewater Ltd, one of the UK's largest social housing providers, is in the planning stage for a procurement titled "Customer Reward Solution", aiming to establish a points-based rewards platform. This initiative is designed to incentivise positive customer behaviours, support channel shifts, encourage engagement, and offer cost-of-living support. The procurement process is in the services category, specifically within customer-loyalty programmes, and will serve various regions across the UK, including the West Midlands, East Midlands, East of England, South West, South East, North East, and North West. The contract is planned to commence on the 1st of October 2026 and will conclude by the 30th of September 2029, with a contract value of £36,000. The preliminary market engagement notice has been published, with a scheduled deadline for engagement activities on the 9th of April 2026.

This tender presents significant opportunities for businesses specialising in digital solutions, customer engagement platforms, and financial support programmes. Innovative companies with expertise in developing comprehensive rewards systems or customer loyalty programmes are particularly well-positioned to participate. The procurement could be beneficial for enterprises looking to expand their market presence with a reputable organisation like Stonewater, known for its commitment to safe and affordable housing. As Stonewater focuses on enhancing customer experiences across its vast network of properties, suppliers providing scalable solutions that align with these goals will find this tender a promising opportunity for growth and collaboration.

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How relevant is this notice?

Notice Information

Notice Title

Customer Reward Solution

Notice Description

Stonewater intends to procure a points-based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost-of-living support. We would very much like to welcome your feedback to the below questions to assist us with refining our specification. Please see our Requirements Document Customer Rewards Platform document for more specific requirements via the Delta platform. Stonewater is one of the UK's largest social housing providers, dedicated to creating places that people can truly call home. With 40,000 properties, we proudly serve more than 93,000 customers from diverse backgrounds across the country. At the core of our mission as a registered social landlord is the commitment to safe, affordable housing for people of all ages and backgrounds. Guided by our Vision - that everyone should have the opportunity to have a place that they can call home - we offer homes for rent, shared ownership, and purchase. Our specialised services include retirement and supported living schemes for older and vulnerable people, safe spaces for the LGBTQ+ community, domestic abuse refuges, and young people's foyers. Our approach is rooted in becoming a truly customer-driven organisation, building relationships founded on respect, honesty, transparency, and a commitment to equality, diversity, and inclusion. With an annual turnover of PS239 million and PS2.4 billion in fixed assets, Stonewater holds a strong credit rating from S&P Global Ratings and maintains top G1/V1 rankings for governance and viability. As part of the Stonewater Group, encompassing both commercial and not-for-profit subsidiaries, we engage in a range of commercial activities to fuel our mission of providing homes for those who need them most. Stonewater is more than a housing provider--we're building foundations for futures. Stonewater intends to procure a points-based rewards platform to incentivise and reward positive customer behaviours, support channel shift, encourage engagement, and provide cost-of-living support. We may wish to follow up on some answers directly with the suppliers either by email or Teams calls. https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1019622242 Access Code 456U4AP668

Planning Information

https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1019622242 Access Code : 456U4AP668 Possibility of virtual demo at a later date.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0663c9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/021689-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342321 - Customer-loyalty programme

Notice Value(s)

Tender Value
£36,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Mar 20263 days ago
Submission Deadline
Not specified
Future Notice Date
9 Apr 20264 weeks to go
Award Date
Not specified
Contract Period
30 Sep 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
STONEWATER LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEICESTER
Postcode
LE8 6EP
Post Town
Leicester
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF22 Leicestershire CC and Rutland
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Blaby
Electoral Ward
North Whetstone
Westminster Constituency
South Leicestershire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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