Planning

Technology Enabled Care

NORFOLK COUNTY COUNCIL

This public procurement record has 1 release in its history.

Planning

06 Mar 2026 at 12:38

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Norfolk County Council is currently in the planning stage of a procurement process seeking suppliers for Technology Enabled Care (TEC) and Virtual Care services. This project aims to enhance care planning by integrating technology, promoting independence, and delivering personalised support to residents in the UK regions of UKH15, UKH16, and UKH17. The procurement pertains to the public authority sector and sub-central government classification. Interested parties should register for the market engagement scheduled for 25th March 2026 with subsequent meetings to be held via Microsoft Teams. Key deadlines include engagement activities up to 26th March 2026, and the contract period begins on 1st November 2026 and concludes on 31st October 2029, with potential extensions till 2031.

This tender offers excellent business growth opportunities for companies specialising in medical equipment, pharmaceuticals, personal care products, and health and social work services. The project is particularly suitable for small and medium enterprises (SMEs) as well as voluntary, community and social enterprises (VCSEs) due to its scope and delivery requirements. Businesses capable of providing a scalable service including monitoring, community alarms, sourcing, ordering, and maintenance of equipment, alongside alarm monitoring via an Alarm Receiving Centre (ARC), will find this an appealing opportunity to expand their offerings and reach within the care sector. The proactive approach of Norfolk County Council ensures potential suppliers can engage directly and contribute to the development and refinement of care solutions, fostering innovation and strategic partnerships.

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Notice Information

Notice Title

Technology Enabled Care

Notice Description

Norfolk County Council (NCC) is seeking to award a contract for Technology Enabled Care (TEC) and Virtual Care. NCC is integrating Technology Enabled Care (TEC) and Virtual Care into care planning, meeting the requirements of the Care Act 2014 to strengthen prevention, promote independence, and deliver person-centred, strengths-based support, shifting the focus from providing long-term care packages to providing solutions that improve outcomes for residents. The new service will support residents, through the use of technology, to stay independent in the place they call home. The requirement of the Provider will be to deliver a scalable service for the provision of TEC, Virtual Care, monitoring and community alarms, including an Alarm Receiving Centre (ARC). The service will include all aspects of the end-to-end process of sourcing, ordering, installation, and maintenance, through to removal and reuse/recycling of equipment. The ARC service will provide both a reactive and proactive alarm monitoring service and include a full range of data services.

Planning Information

We wish to engage with the market during the 25th March 2026. This will be one to one meetings via teams. The Council may engage in further market engagement activities beyond this date where appropriate to help inform the specification and model. If you would like to discuss this opportunity with us, then please contact sourcingteam@norfolk.gov.uk with 'TEC Market Engagement - 25/03' as the subject to register your interest. The meetings will be 30 minutes and will be held via Microsoft Teams. Please indicate your preferred time and the e-mail addresses of those you would like to attend. Meeting invites will start to be issued following 16th March 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066414
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/020355-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

85 - Health and social work services

CPV Codes

33000000 - Medical equipments, pharmaceuticals and personal care products

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Mar 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
26 Mar 20262 weeks to go
Award Date
Not specified
Contract Period
1 Nov 2026 - 31 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORFOLK COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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