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Technology Enabled Care

Norfolk County Council

This public procurement record has 6 releases in its history.

TenderUpdate

09 Oct 2026 at 16:08

UK4 - Tender Notice
TenderUpdate

02 Oct 2026 at 15:59

UK4 - Tender Notice
TenderUpdate

24 Sep 2026 at 16:52

UK4 - Tender Notice
TenderUpdate

04 Sep 2026 at 10:51

UK4 - Tender Notice
Tender

14 Aug 2026 at 16:05

UK4 - Tender Notice
Planning

06 Mar 2026 at 12:38

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Norfolk County Council is procuring a technology-enabled care and virtual care service to help residents remain independent in their own homes. The service is intended to be integrated into care planning, supporting prevention and person-centred, strengths-based care, and improving outcomes as an alternative to relying on long-term care packages. The requirement combines technology with health and social care services, including personal monitoring and response services, virtual care, equipment rental, staff training and engagement, and catalogue and ordering arrangements. Delivery is across Norfolk. The detailed service requirement is set out through the specification and contractual documents. Small and medium-sized businesses and voluntary, community and social enterprises are identified as suitable to take part.

The Council invited tenders through an open competitive flexible procedure. The tender submission deadline was 19 October 2026 at 09:00, and the deadline for questions was 21 September 2026 at 17:00. The intended contract period runs from 8 March 2027 to 7 March 2030, with an option for the Council to extend by up to 24 months. The estimated value is £12.7 million excluding VAT (£15.24 million including VAT). Quality carries 70% of the evaluation and price 30%. Quality covers monitoring and response services, virtual care, equipment rental, staff training and engagement, catalogue and ordering, staffing, and data, dashboards and reporting; mobilisation and use of AI are pass/fail. Participation conditions include technical and professional ability, past performance and references, financial standing, and legal and contractual compliance.

This opportunity is suited to suppliers able to provide an integrated technology-enabled care and virtual care service at county scale, supporting residents to live independently at home. Relevant capabilities include personal monitoring and response services, virtual care delivery, equipment rental, staff training and engagement, ordering systems, and data, dashboards and reporting. Bidders will need a credible staffing model and a mobilisation plan, and must address how they use AI. The Council will assess technical and professional ability, past performance and references, economic and financial standing, health and safety, equality-law compliance, Modern Slavery Act requirements, and ability and willingness to meet the contract terms. The requirement is also marked as suitable for SMEs and voluntary, community and social enterprises, so suppliers in those sectors may compete.

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Notice Information

Notice Title

Technology Enabled Care

Notice Description

Norfolk County Council (NCC) is seeking to award a contract for Technology Enabled Care (TEC) and Virtual Care. NCC is integrating Technology Enabled Care (TEC) and Virtual Care into care planning, meeting the requirements of the Care Act 2014 to strengthen prevention, promote independence, and deliver person-centred, strengths-based support, shifting the focus from providing long-term care packages to providing solutions that improve outcomes for residents. The new service will support residents, through the use of technology, to stay independent in the place they call home. Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions.

Lot Information

Lot 1

Renewal: The Contract may be extended by up to 24 months at the Council's discretion.

Planning Information

We wish to engage with the market during the 25th March 2026. This will be one to one meetings via teams. The Council may engage in further market engagement activities beyond this date where appropriate to help inform the specification and model. If you would like to discuss this opportunity with us, then please contact sourcingteam@norfolk.gov.uk with 'TEC Market Engagement - 25/03' as the subject to register your interest. The meetings will be 30 minutes and will be held via Microsoft Teams. Please indicate your preferred time and the e-mail addresses of those you would like to attend. Meeting invites will start to be issued following 16th March 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066414
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/095796-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

33 - Medical equipments, pharmaceuticals and personal care products

85 - Health and social work services

CPV Codes

33000000 - Medical equipments, pharmaceuticals and personal care products

85000000 - Health and social work services

Notice Value(s)

Tender Value
£12,700,000 £10M-£100M
Lots Value
£12,700,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Oct 20263 days ago
Submission Deadline
19 Oct 20265 days to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Mar 2027 - 7 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Norfolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR1 2DH
Postcode Area
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk
Local Authority
Norwich
Electoral Ward
Lakenham
Westminster Constituency
Norwich South

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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