Planning

Service Quality Regime

SE TRAINS LIMITED

This public procurement record has 1 release in its history.

Planning

10 Mar 2026 at 08:25

UK3 - Planned Procurement Notice
Summary of the contracting process

SE TRAINS LIMITED is initiating a planned procurement process for their "Service Quality Regime" project, encompassing two key lots. The first lot involves the provision of auditors to conduct service quality audits, whilst the second necessitates the development of an auditing app and a management system. This procurement falls within the 'System quality assurance assessment and review services' industry category, with services to be delivered in the United Kingdom, specifically within the UKJ4 region. The procurement process, which follows a selective competitive flexible procedure, is currently at the planning stage. Interested parties should note that the tender period ends on 31 July 2026, with awards to follow by 1 November 2026.

This tender offers significant growth opportunities for businesses specialising in system quality assurance, auditing software development, and asset management systems. Small and medium enterprises, as well as voluntary, community, and social enterprises, are encouraged to participate, given their suitability for both lots. The contract periods for these roles extend from April 1, 2027, to March 31, 2030, with potential renewals guided by GBR collaborative requirements. Companies able to provide robust data processing systems and asset management solutions can compete effectively, given the keen emphasis on detailed reporting and performance analysis within the service quality management framework.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Service Quality Regime

Notice Description

Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register. Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.

Lot Information

Provision of Auditors (People)

Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register

Options: Extensions will be guided on the GBR collaborative requirements

Renewal: Extensions will be guided on the GBR collaborative requirements

Provision of an Auditing App

The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.

Options: Extensions will be guided on the GBR collaborative requirements

Renewal: Extensions will be guided on the GBR collaborative requirements

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0665d7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/021132-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK3 - Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72225000 - System quality assurance assessment and review services

Notice Value(s)

Tender Value
£1,032,000 £1M-£10M
Lots Value
£1,032,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Mar 20264 days ago
Submission Deadline
31 Jul 20265 months to go
Future Notice Date
11 Mar 2026Expired
Award Date
Not specified
Contract Period
31 Mar 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SE TRAINS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2AU
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLJ4 Kent
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0665d7-2026-03-10T08:25:50Z",
    "date": "2026-03-10T08:25:50Z",
    "ocid": "ocds-h6vhtk-0665d7",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "021132-2026",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK3",
                "description": "Planned procurement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/021132-2026",
                "datePublished": "2026-03-10T08:25:50Z",
                "format": "text/html"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-COH-03266762",
            "name": "SE TRAINS LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "03266762"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PWRR-2348-DXXP"
                }
            ],
            "address": {
                "streetAddress": "Second Floor",
                "locality": "London",
                "postalCode": "SE1 2AU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI44"
            },
            "contactPoint": {
                "email": "procurement@southeasternrailway.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicUndertaking",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public undertaking"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-03266762",
        "name": "SE TRAINS LIMITED"
    },
    "tender": {
        "id": "ocds-h6vhtk-0665d7",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Service Quality Regime",
        "description": "Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register. Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.",
        "status": "planned",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72225000",
                        "description": "System quality assurance assessment and review services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKJ4",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72225000",
                        "description": "System quality assurance assessment and review services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKJ4",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "2"
            }
        ],
        "value": {
            "amountGross": 1238400,
            "amount": 1032000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-07-31T17:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-11-01T23:59:59Z"
        },
        "lots": [
            {
                "id": "1",
                "title": "Provision of Auditors (People)",
                "description": "Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register",
                "status": "planned",
                "value": {
                    "amountGross": 1094400,
                    "amount": 912000,
                    "currency": "GBP"
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2030-03-31T23:59:59+01:00",
                    "maxExtentDate": "2031-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Extensions will be guided on the GBR collaborative requirements"
                },
                "hasOptions": true,
                "options": {
                    "description": "Extensions will be guided on the GBR collaborative requirements"
                }
            },
            {
                "id": "2",
                "title": "Provision of an Auditing App",
                "description": "The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.",
                "status": "planned",
                "value": {
                    "amountGross": 144000,
                    "amount": 120000,
                    "currency": "GBP"
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2030-03-31T23:59:59+01:00",
                    "maxExtentDate": "2031-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Extensions will be guided on the GBR collaborative requirements"
                },
                "hasOptions": true,
                "options": {
                    "description": "Extensions will be guided on the GBR collaborative requirements"
                }
            }
        ],
        "lotDetails": {
            "maximumLotsBidPerSupplier": 1,
            "maximumLotsAwardedPerSupplier": 1
        },
        "communication": {
            "futureNoticeDate": "2026-03-11T23:59:59Z"
        }
    },
    "language": "en"
}