Award

National Highways and Transport Network NHT Public Satisfaction Surveys

HAMPSHIRE COUNTY COUNCIL

This public procurement record has 3 releases in its history.

Award

20 Apr 2026 at 09:40

UK7 - Contract Details Notice
Award

12 Mar 2026 at 15:32

UK6 - Contract Award Notice
Award

11 Mar 2026 at 14:26

UK5 - Transparency Notice
Summary of the contracting process

Hampshire County Council has awarded a contract titled "National Highways and Transport Network NHT Public Satisfaction Surveys," focusing on customer satisfaction surveys within the transport sector. Situated in Winchester, UK, Hampshire County Council operates as a sub-central government authority. The procurement process involved a direct award method, justified by the unique service offered by Building Software Limited, headquartered in Tiverton, UK. The contract was signed on 30th March 2026, with the service to commence on 1st April 2026 and extend up to 31st March 2028, with an optional renewal period of twelve months. Classified under the services category, this process allows benchmarking against other local highway authorities and does not surpass procurement thresholds.

This contract represents strategic growth opportunities for businesses specialising in data analysis, customer surveying, and transport service benchmarking. Organisations best suited for similar opportunities include SMEs with expertise in conducting extensive public surveys and data processing, particularly those capable of delivering unique methodologies that align with national benchmarking standards. Companies capable of providing specialised technical services lacking competitive alternatives in the market can significantly thrive by securing contracts through direct awards in niche areas, such as public satisfaction surveys in the transport domain.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

National Highways and Transport Network NHT Public Satisfaction Surveys

Notice Description

The NHT survey is a nationally recognised survey that collects the public's views on different aspects of highway and transport services provided by local authorities and measures public satisfaction. It is the only national survey of its type. The results of the satisfaction surveys are then analysed and benchmarked against all the other local authority members. The survey has been developed by the NHT and the entire process of data collection, data analysis and benchmarking is undertaken by the NHT. The information is then provided to HCC via their web platform. The raw data is also supplied in Excel format. The postal survey is sent out to a representative sample of random households in Hampshire over the summer months.

Procurement Information

This is the only highway public satisfaction survey with analysed outputs available on the market that can be compared and benchmarked against other local highway authorities. No other suppliers within the market provide this service. Procurement Act 2023, which permits direct awards where justified as a "special case" (Para 6, Schedule 5 PA 2023). This paragraph requires that: There is an absence of competition for technical reasons - as Building Software Limited is the only provider capable of providing these Services; and There are no reasonable alternatives - this form of national survey is the only one of its type and used by the majority of local highway authorities, therefore allowing benchmarking against other local highway authorities.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066759
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035493-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£50,000 Under £100K
Contracts Value
£50,000 Under £100K

Notice Dates

Publication Date
20 Apr 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Mar 20262 months ago
Contract Period
31 Mar 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HAMPSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8UJ
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Winchester
Electoral Ward
St Michael
Westminster Constituency
Winchester

Supplier Information

Number of Suppliers
1
Supplier Name

BUILDING SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-066759-2026-04-20T10:40:40+01:00",
    "date": "2026-04-20T10:40:40+01:00",
    "ocid": "ocds-h6vhtk-066759",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PBHM-7586-PWLP",
            "name": "Hampshire County Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PBHM-7586-PWLP"
            },
            "address": {
                "streetAddress": "The Castle, High Street",
                "locality": "Winchester",
                "postalCode": "SO23 8UJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ36"
            },
            "contactPoint": {
                "email": "strategic.procurement@hants.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-03117419",
            "name": "BUILDING SOFTWARE LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "03117419"
            },
            "address": {
                "streetAddress": "Unit 6 Swallow Court",
                "locality": "Tiverton",
                "postalCode": "EX16 7EJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKK43"
            },
            "contactPoint": {
                "email": "info@measure2improve.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.measure2improve.com",
                "scale": "sme",
                "vcse": false
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PQCC-4852-GDRP"
                }
            ]
        }
    ],
    "buyer": {
        "id": "GB-PPON-PBHM-7586-PWLP",
        "name": "Hampshire County Council"
    },
    "tender": {
        "id": "UN28871",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "National Highways and Transport Network NHT Public Satisfaction Surveys",
        "description": "The NHT survey is a nationally recognised survey that collects the public's views on different aspects of highway and transport services provided by local authorities and measures public satisfaction. It is the only national survey of its type. The results of the satisfaction surveys are then analysed and benchmarked against all the other local authority members. The survey has been developed by the NHT and the entire process of data collection, data analysis and benchmarking is undertaken by the NHT. The information is then provided to HCC via their web platform. The raw data is also supplied in Excel format. The postal survey is sent out to a representative sample of random households in Hampshire over the summer months.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "This is the only highway public satisfaction survey with analysed outputs available on the market that can be compared and benchmarked against other local highway authorities. No other suppliers within the market provide this service. Procurement Act 2023, which permits direct awards where justified as a \"special case\" (Para 6, Schedule 5 PA 2023). This paragraph requires that: There is an absence of competition for technical reasons - as Building Software Limited is the only provider capable of providing these Services; and There are no reasonable alternatives - this form of national survey is the only one of its type and used by the majority of local highway authorities, therefore allowing benchmarking against other local highway authorities.",
        "lots": [
            {
                "id": "1",
                "status": "complete",
                "suitability": {
                    "sme": true
                }
            }
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "singleSuppliersTechnicalReasons"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "value": {
                "amountGross": 60000,
                "amount": 50000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": false,
            "suppliers": [
                {
                    "id": "GB-COH-03117419",
                    "name": "BUILDING SOFTWARE LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "79342311",
                            "description": "Customer satisfaction survey"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKJ3",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKJ3",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UKJ3",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2028-03-31T23:59:59+01:00",
                "maxExtentDate": "2029-03-31T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "The option to take up an additional 12months."
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "021829-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/021829-2026",
                    "datePublished": "2026-03-11T14:26:41Z",
                    "format": "text/html"
                },
                {
                    "id": "022458-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/022458-2026",
                    "datePublished": "2026-03-12T15:32:04Z",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-03-26T23:59:59Z",
                    "status": "scheduled"
                }
            ],
            "date": "2026-03-09T00:00:00Z"
        }
    ],
    "language": "en",
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "title": "National Highways and Transport Network NHT Public Satisfaction Surveys",
            "status": "active",
            "period": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2028-03-31T23:59:59+01:00",
                "maxExtentDate": "2029-03-31T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "The option to take up an additional 12months."
            },
            "value": {
                "amountGross": 60000,
                "amount": 50000,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2026-03-30T00:00:00+01:00",
            "documents": [
                {
                    "id": "035493-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/035493-2026",
                    "datePublished": "2026-04-20T10:40:40+01:00",
                    "format": "text/html"
                }
            ]
        }
    ]
}