Award

National Highways & Transport Network (NHT) Public Satisfaction Surveys

HAMPSHIRE COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Award

12 Mar 2026 at 15:32

UK6 - Contract Award Notice
Award

11 Mar 2026 at 14:26

UK5 - Transparency Notice
Summary of the contracting process

The procurement process led by Hampshire County Council involves a contract for the National Highways & Transport Network (NHT) Public Satisfaction Surveys, categorised under services within customer satisfaction survey CPV 79342311. The contract, awarded directly to Building Software Limited, aims to collect and analyse public satisfaction with highway and transport services in Hampshire. This direct award was justified due to the technical reasons where Building Software Limited was uniquely capable of providing the required services. This contract, set to commence on 1 April 2026 and potentially extendable until March 2029, underscores its commitment to improving local authority service delivery. The award notice was published on 12 March 2026, with the contract signature scheduled by 26 March 2026, affirming its formal progression to the award stage.

This procurement presents substantial opportunities for businesses focused on data collection, analysis, and community engagement. Small- and medium-sized enterprises (SMEs), particularly those specialising in software solutions or innovative survey methodologies, may find pathways for growth by aligning with similar or collaborative projects, as further expansions in public satisfaction measurement are likely. Firms active in the civil service domain could leverage this case study as part of strategic marketing initiatives, highlighting their capability in supporting public authorities with nuanced satisfaction benchmarking against national standards.

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Notice Information

Notice Title

National Highways & Transport Network (NHT) Public Satisfaction Surveys

Notice Description

The NHT survey is a nationally recognised survey that collects the public's views on different aspects of highway & transport services provided by local authorities and measures public satisfaction. It is the only national survey of its type. The results of the satisfaction surveys are then analysed and benchmarked against all the other local authority members. The survey has been developed by the NHT and the entire process of data collection, data analysis and benchmarking is undertaken by the NHT. The information is then provided to HCC via their web platform. The raw data is also supplied in Excel format. The postal survey is sent out to a representative sample of random households in Hampshire over the summer months.

Procurement Information

This is the only highway public satisfaction survey with analysed outputs available on the market that can be compared and benchmarked against other local highway authorities. No other suppliers within the market currently provide this service. Procurement Act 2023, which permits direct awards where justified as a "special case" (Para 6, Schedule 5 PA 2023). This paragraph requires that: There is an absence of competition for technical reasons - as Building Software Limited is the only provider capable of providing these Services; and There are no reasonable alternatives - this form of national survey is the only one of its type and used by the majority of local highway authorities, therefore allowing benchmarking against other local highway authorities.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066759
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/022458-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£50,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
12 Mar 20262 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Mar 20266 days ago
Contract Period
31 Mar 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HAMPSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WINCHESTER
Postcode
SO23 8UJ
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ36 Central Hampshire
Delivery Location
Not specified
Local Authority
Winchester
Electoral Ward
St Michael
Westminster Constituency
Winchester

Supplier Information

Number of Suppliers
1
Supplier Name

BUILDING SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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