Award

Telephony Support Contract with 24/7/365 cover

SOMERSET NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

13 Mar 2026 at 14:47

Summary of the contracting process

The procurement process initiated by Somerset NHS Foundation Trust involves a telephony support contract providing 24/7/365 cover for Musgrove Park Hospital. This contract falls within the services industry category, specifically dedicated-business telephone network services, and is located in Taunton, United Kingdom (region UKK23). The process has concluded in the Award stage, with the contract being signed on 6 March 2026 and set to commence on 1 April 2026, running until 31 March 2027. The procurement method was direct and executed below the competitive threshold, highlighting its cost-effective approach with a gross value of £47,307.60.

This tender represents an opportunity for businesses specialising in telephony support services to demonstrate their capabilities in the healthcare sector. Given the direct procurement method used, SMEs such as Tele-Response Limited, headquartered in Merthyr Tydfil, are well-suited for these types of contracts. The collaboration with Somerset NHS Foundation Trust offers potential growth in providing resilient and reliable communication support for critical healthcare environments. This contract could serve as a useful reference for SMEs seeking to expand their footprint in the public sector services industry.

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Notice Title

Telephony Support Contract with 24/7/365 cover

Notice Description

Telephony Support Contract with 24/7/365 cover for Musgrove Park Hospital

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066a0e
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/023074-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services


CPV Codes

64214000 - Dedicated-business telephone network services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£39,423 Under £100K

Notice Dates

Publication Date
13 Mar 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
6 Mar 20261 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SOMERSET NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TAUNTON
Postcode
TA1 5DA
Post Town
Taunton
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK62 Somerset
Delivery Location
Not specified

Local Authority
Somerset
Electoral Ward
Bishop's Hull & Taunton West
Westminster Constituency
Taunton and Wellington

Supplier Information

Number of Suppliers
1
Supplier Name

TELE-RESPONSE

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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