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Softcat/Qualtrics - XM For Customer Experience

BROMFORD FLAGSHIP LIVEWEST LIMITED

This public procurement record has 1 release in its history.

Award

17 Mar 2026 at 11:33

Award Notice
Summary of the contracting process

The public procurement contract titled "Softcat/Qualtrics - XM For Customer Experience" involves the buying organisation Bromford Flagship LiveWest Limited, a body governed by public law focusing on housing and community amenities. This procurement process, which falls under the goods category related to software package and information systems, is specifically for industry-specific software packages intended for delivery within the UK region. As of 17 March 2026, the procurement is in the Award stage, with the contract having been signed on 4 February 2026. The process followed a limited procurement method without prior publication of a call for competition due to additional deliveries required by the original supplier post-merger, and currently, Softcat Plc has been awarded the contract valued at GBP 104,290.4.

This tender presents significant opportunities for businesses involved in ICT reselling and software provision, particularly those with existing relationships with the buying organisation or extensive experience in delivering software solutions across housing and community sectors. Companies that can innovate and provide tailored solutions within the software and information systems industry stand to benefit from partnerships with public law bodies like Bromford Flagship LiveWest Limited. The procurement method indicates strategic continuity with suppliers already familiar with the contracting authority’s needs, allowing for efficient integration and expansion of services within public sector frameworks.

How relevant is this notice?

Notice Information

Notice Title

Softcat/Qualtrics - XM For Customer Experience

Notice Description

XM For Customer Experience

Procurement Information

The Software Package is already utilised by the Contracting Authority, and the supplier who is an ICT Reseller who we are in Contract with, has been selected to procure the Software Package, which is being rolled out to the wider Contracting Authority Group Post Merger.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066c02
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/023959-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£104,290 £100K-£500K

Notice Dates

Publication Date
17 Mar 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BROMFORD FLAGSHIP LIVEWEST LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TEWKESBURY
Postcode
GL20 8ND
Postcode Area
Gloucester
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK73 Gloucestershire CC
Delivery Location
Not specified
Local Authority
Tewkesbury
Electoral Ward
Tewkesbury East
Westminster Constituency
Tewkesbury

Supplier Information

Number of Suppliers
1
Supplier Name

Softcat Plc

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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