Notice Information
Notice Title
Contract for the Provision of a CRM System and an Employment Support Module
Notice Description
To establish a 4-year contract on an annual rolling basis with the provider for this CRM system,which we have piloted and tested for the past 18 months. This system provides the following essential features to allow the safe and legal running of economic growth programmes in Surrey funded by Government: * Customer relationship management and tracking for all our customers, including business customers and participants on employment programmes * Enquiry and workflow management across all stages of customer journey * Tracking of funding and grant management contracts * Reporting function for internal purposes and external contractual funding arrangements * Management of e-newsletters and online surveys for essential communication and engagement * Events management and online booking portal
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-066ca0
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/061920-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK10 - Contract Change Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Below threshold - unknown
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48445000 - Customer Relation Management software package
72212445 - Customer Relation Management software development services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £71,210 Under £100K
Notice Dates
- Publication Date
- 1 Jul 20261 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 17 Mar 20264 months ago
- Contract Period
- 31 Mar 2026 - 31 Mar 2030 4-5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SURREY COUNTY COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- REIGATE
- Postcode
- RH2 8EF
- Post Town
- Redhill
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ26 East Surrey
- Delivery Location
- Not specified
-
- Local Authority
- Reigate and Banstead
- Electoral Ward
- South Park & Woodhatch
- Westminster Constituency
- Reigate
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/061920-2026
1st July 2026 - Contract change notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/024226-2026
17th March 2026 - Contract details notice on Find a Tender
Open Contracting Data Standard (OCDS)
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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