Award

Contract for the Provision of a CRM System and an Employment Support Module

SURREY COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

17 Mar 2026 at 15:56

UK7 - Contract Details Notice
Summary of the contracting process

Surrey County Council has completed the procurement process for a four-year contract concerning a Customer Relationship Management (CRM) system and an Employment Support Module, aimed at supporting economic growth programmes. The contract was awarded to ALCIUM SOFTWARE LIMITED, based in Sheffield. This procurement falls under the services category and is managed below the threshold with an undefined procurement method. The process initiated as a tender and reached the award stage, with the contract being signed on 17th March 2026. The legal basis for this procurement is outlined under the UKPGA scheme 2023/54. The system is primarily aimed at the safe and legal execution of government-funded initiatives in Surrey, United Kingdom, with essential functions like tracking customer relationships and managing economic programme workflows.

This contract presents substantial growth opportunities, especially for businesses specialising in technology, software development, and management services. Companies with capabilities in developing CRM software or offering innovative IT solutions may find tailored opportunities to expand within public and sub-central government sectors. Small to medium-sized enterprises (SMEs) with a focus towards supporting public sector initiatives stand to gain significantly from engaging in such contracts, fostering collaborations that drive digital solutions for local government services. Furthermore, businesses with expertise in electronic newsletter management, funding contract tracking, and event management can find prospects to enhance their portfolio by contributing to complex tech-driven initiatives.

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Notice Information

Notice Title

Contract for the Provision of a CRM System and an Employment Support Module

Notice Description

To establish a 4-year contract on an annual rolling basis with the provider for this CRM system,which we have piloted and tested for the past 18 months. This system provides the following essential features to allow the safe and legal running of economic growth programmes in Surrey funded by Government: * Customer relationship management and tracking for all our customers, including business customers and participants on employment programmes * Enquiry and workflow management across all stages of customer journey * Tracking of funding and grant management contracts * Reporting function for internal purposes and external contractual funding arrangements * Management of e-newsletters and online surveys for essential communication and engagement * Events management and online booking portal

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066ca0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024226-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£71,210 Under £100K

Notice Dates

Publication Date
17 Mar 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Mar 20262 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SURREY COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
REIGATE
Postcode
RH2 8EF
Post Town
Redhill
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified
Local Authority
Reigate and Banstead
Electoral Ward
South Park & Woodhatch
Westminster Constituency
Reigate

Supplier Information

Number of Suppliers
1
Supplier Name

ALCIUM SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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