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Contract for the Provision of a CRM System and an Employment Support Module

Surrey County Council

This public procurement record has 2 releases in its history.

ContractAmendment

01 Jul 2026 at 16:06

UK10 - Contract Change Notice
Award

17 Mar 2026 at 15:56

UK7 - Contract Details Notice
Summary of the contracting process

Surrey County Council, a public authority within the sub-central government sector, is overseeing a contract titled "Provision of a CRM System and an Employment Support Module." The procurement is within the services category, specifically targeting the technology and software industry. Located in Reigate, Surrey County Council is managing this procurement, which saw its latest amendment on 1st July 2026. The amendment involves running a single CRM system for the WorkWell 2.0 programme across Surrey and Sussex, necessitating an increased contract value due to the expanded scope with external partners. This follows the original contract award to ALCIUM SOFTWARE LIMITED on 17th March 2026, with the active contract starting 1st April 2026 and running through to 31st March 2030. This tender represents a critical step within the contract amendment stage to enhance service delivery.

This procurement presents notable opportunities for businesses involved in customer relationship management technology and software development services. The contract, which involves essential CRM functions for economic growth programmes, is beneficial for small and medium-sized enterprises like ALCIUM SOFTWARE LIMITED. The involvement of Surrey County Council in managing such an expansive programme across regional boundaries facilitates entry into broader markets and partnerships. Businesses adept in service delivery and software solutions, particularly those that can scale effectively while maintaining compliance with governmental standards, will find this contract an advantageous avenue for growth and expansion.

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Notice Information

Notice Title

Contract for the Provision of a CRM System and an Employment Support Module

Notice Description

To establish a 4-year contract on an annual rolling basis with the provider for this CRM system,which we have piloted and tested for the past 18 months. This system provides the following essential features to allow the safe and legal running of economic growth programmes in Surrey funded by Government: * Customer relationship management and tracking for all our customers, including business customers and participants on employment programmes * Enquiry and workflow management across all stages of customer journey * Tracking of funding and grant management contracts * Reporting function for internal purposes and external contractual funding arrangements * Management of e-newsletters and online surveys for essential communication and engagement * Events management and online booking portal

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066ca0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/061920-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK10 - Contract Change Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Below threshold - unknown
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£71,210 Under £100K

Notice Dates

Publication Date
1 Jul 20263 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2026 - 31 Mar 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Surrey County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
REIGATE
Postcode
RH2 8EF
Postcode Area
Redhill
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified
Local Authority
Reigate and Banstead
Electoral Ward
South Park & Woodhatch
Westminster Constituency
Reigate

Supplier Information

Number of Suppliers
1
Supplier Name

ALCIUM SOFTWARE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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