Award

Supply of 8x8 Telephony and Contact Centre Services

EPSOM AND EWELL BOROUGH COUNCIL

This public procurement record has 3 releases in its history.

Award

23 Mar 2026 at 09:10

UK7 - Contract Details Notice
Award

18 Mar 2026 at 10:14

UK6 - Contract Award Notice
Award

18 Mar 2026 at 09:51

UK5 - Transparency Notice
Summary of the contracting process

Epsom and Ewell Borough Council is undertaking a procurement process for the "Supply of 8x8 Telephony and Contact Centre Services" in the wireless telecommunications system category. Situated in the UKJ26 region, Epsom, United Kingdom, the procurement process has reached the award stage as of March 23, 2026. The procurement method used is direct and below threshold, signifying a process without competition. The contract covers the period from March 19, 2026, to February 8, 2029, with Opus Business Systems Limited, trading as Opus Telecoms, being awarded the contract for goods valued at £171,788.20 (excluding VAT), indicating a stable partnership for the provision of telephony services.

This procurement invites substantial business growth opportunities, predominantly for SMEs like Opus Business Systems Limited in the telecommunication services industry. Companies capable of providing cutting-edge telephony solutions could find similar competitive opportunities within council procurements under direct award scenarios. Firms with a focus on advanced contact centre technologies stand well-suited to benefit from contracts of this nature, which bolster infrastructure in public sectors, offering chances to enhance their market presence by partnering with local councils.

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Notice Information

Notice Title

Supply of 8x8 Telephony and Contact Centre Services

Notice Description

Supply and installation of 8x8 Telephony and Contact Centre Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066d09
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/026053-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32510000 - Wireless telecommunications system

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£171,788 £100K-£500K
Contracts Value
£171,788 £100K-£500K

Notice Dates

Publication Date
23 Mar 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Mar 20262 weeks ago
Contract Period
19 Mar 2026 - 8 Feb 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
EPSOM AND EWELL BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EPSOM
Postcode
KT18 5BY
Post Town
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ26 East Surrey
Delivery Location
Not specified
Local Authority
Epsom and Ewell
Electoral Ward
Town
Westminster Constituency
Epsom and Ewell

Supplier Information

Number of Suppliers
1
Supplier Name

OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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