Award

User Research Platform - Ballpark

GENOMICS ENGLAND LIMITED

This public procurement record has 1 release in its history.

Award

25 Mar 2026 at 18:22

Award Notice
Summary of the contracting process

Genomics England Limited has successfully completed the procurement process to award a contract for the provision of a User Research Platform, titled "User Research Platform - Ballpark." This procurement falls under the IT software package category and is primarily concerned with goods. The contracting authority is based in London, United Kingdom, and the contract was awarded on 25th March 2026. The procurement employed a limited method, wherein the award procedure did not require prior publication of a call for competition, utilising the HTE ICT framework. The platform will facilitate unmoderated user tests and remote moderated sessions for user researchers, with the capability to invite colleagues for observations.

Opportunities for business growth lie within the IT and research sectors, particularly for companies specialising in user testing software solutions. The contract's value of £24,307.64 signals significant investment in user research infrastructure, suggesting ample scope for further innovation and service provision. While the procurement process was unique due to its limited nature, it highlights a precedent for businesses able to engage closely with frameworks like the HTE ICT. Firms similar to the awarded supplier, Boxxe Limited, which demonstrate expertise in IT solutions and have a large-scale operational capacity, would be well-suited to compete in similar tenders. This engagement opens doors for companies to establish robust partnerships with public sector bodies and expand their market influence.

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Notice Information

Notice Title

User Research Platform - Ballpark

Notice Description

A user research platform that will allow our user researchers to conduct a wide range of unmoderated user tests (e.g. card sort, tree test, live/prototype test) and to easily invite any GEL colleague to observe remote moderated sessions via a secure digital observation room.

Lot Information

Lot 1

A user research platform that will allow our user researchers to conduct a wide range of unmoderated user tests (e.g. card sort, tree test, live/prototype test) and to easily invite any GEL colleague to observe remote moderated sessions via a secure digital observation room.

Procurement Information

Contract awarded via HTE ICT framework so no prior publication required

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06745d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/027577-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£24,307 Under £100K

Notice Dates

Publication Date
25 Mar 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
25 Mar 20261 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GENOMICS ENGLAND LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 5AB
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

BOXXE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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