Award

Out of Hours Call Handling

PLYMOUTH COMMUNITY HOMES LIMITED

This public procurement record has 1 release in its history.

Award

27 Mar 2026 at 14:04

Summary of the contracting process

Plymouth Community Homes Limited has concluded a procurement process for an "Out of Hours Call Handling" service, which falls under the services industry category. The buying organisation, a public authority in the sub-central government sector, is located in Plymouth, United Kingdom. This contract has progressed to the award stage, with Orbis Protect Limited being the awarded supplier. The procurement was conducted using a direct method, below threshold and without competition, reflecting the specific nature of the requirement. The contract is scheduled to begin on 1st May 2026 and conclude on 31st March 2027, with a gross contract value of £53,191.51. The main procurement category is telephone-answering services, specifically serving the UKK41 region.

This tender presents a strategic opportunity for businesses specialising in call handling and communication services to align with public sector clients, particularly local government bodies. Firms that can provide efficient, reliable out of hours support—a critical function for maintaining continuous customer service—would find such contracts beneficial for expanding their portfolio and demonstrating expertise in managing public authority relationships. While this specific tender was awarded without competition, understanding the requirements and strategic priorities of organisations like Plymouth Community Homes Limited can position businesses advantageously for similar opportunities in the future.

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Notice Title

Out of Hours Call Handling

Notice Description

Out of hours call handling service

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0676a2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/028571-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£44,326 Under £100K

Notice Dates

Publication Date
27 Mar 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
26 Mar 20261 weeks ago
Contract Period
30 Apr 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
PLYMOUTH COMMUNITY HOMES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PLYMOUTH
Postcode
PL6 5DH
Post Town
Plymouth
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
Not specified

Local Authority
Plymouth
Electoral Ward
Budshead
Westminster Constituency
Plymouth Moor View

Supplier Information

Number of Suppliers
1
Supplier Name

ORBIS PROTECT

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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