Award

Your Bus Journey Survey 2026/2027

TRANSPORT FOR WALES

This public procurement record has 3 releases in its history.

Award

22 Apr 2026 at 08:42

UK7 - Contract Details Notice
Award

07 Apr 2026 at 08:07

UK6 - Contract Award Notice
Award

31 Mar 2026 at 15:15

UK5 - Transparency Notice
Summary of the contracting process

Transport for Wales has recently completed a procurement process for the "Your Bus Journey Survey 2026/2027" project. This contract was awarded directly to Transport Focus, a recognised leader in benchmarking surveys related to customer satisfaction in the transportation industry. The decision to award the contract directly was due to the specialised nature of the survey, for which no equivalent industry-standard alternative was available. The procurement method was direct and below the competition threshold, facilitating swift action to meet operational timelines. The contract period commenced on 22nd April 2026, with planned completion on 31st August 2027. The survey spans services across the UK, contributing to comprehensive benchmarking throughout Wales and maintaining adherence to Welsh devolved regulations.

This tender presents an opportunity for businesses with expertise in transportation consultancy, survey execution, and data analysis to gain insights into customer satisfaction levels across the UK. While large-scale enterprises like Transport Focus are currently contracted due to their established capability in this niche sector, smaller businesses can benefit by positioning themselves as potential collaborators or subcontractors for future tenders. The survey results could influence service improvements, creating further demand for analytical skills and consultancy services in the long-term. Businesses that focus on transportation, marketing, and customer insight analysis are well-suited to engage with such future opportunities, whether through direct contracts or collaboration with main contractors.

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Notice Information

Notice Title

Your Bus Journey Survey 2026/2027

Notice Description

Transport for Wales has awarded a contract directly to Transport Focus for participation in the 2026/27 "Your Bus Journey" survey. Transport Focus is the sole provider of this nationally recognised benchmarking survey, and no alternative suppliers can deliver equivalent industry-standard participation. The direct award enables TfW to gather vital customer satisfaction insights, maintain UK-wide benchmarking, and meet operational timescales ahead of the April 2026 survey commencement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0679db
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/036411-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£124,980 £100K-£500K
Contracts Value
£124,980 £100K-£500K

Notice Dates

Publication Date
22 Apr 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Mar 20262 months ago
Contract Period
21 Apr 2026 - 31 Aug 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR WALES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PONTYPRIDD
Postcode
CF37 4TH
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Rhondda Cynon Taf
Electoral Ward
Pontypridd Town
Westminster Constituency
Pontypridd

Supplier Information

Number of Suppliers
1
Supplier Name

TRANSPORT FOCUS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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