Award

Your Bus Journey Survey 2026/2027

TRANSPORT FOR WALES

This public procurement record has 1 release in its history.

Award

31 Mar 2026 at 15:15

UK5 - Transparency Notice
Summary of the contracting process

Transport for Wales is the contracting authority for the "Your Bus Journey Survey 2026/2027" project, aimed at gathering integral customer satisfaction insights through a benchmarking survey. The project falls under the category of business services and is scheduled to commence in Pontypridd, Wales, covering the UK region. It is in the award stage, with Transport Focus chosen as the supplier. The contract spans from 14th April 2026 to 13th April 2027, with an option for a six-month extension. This procurement employs a direct award method, particularly due to Transport Focus's unique capability to perform this nationally recognised survey under Welsh devolved regulations, enhancing its completion without competition.

This tender represents an opportunity for businesses in the consulting and marketing industries, particularly those specialising in customer satisfaction and services within the transportation sector. Though the procurement method is direct and below threshold, participation in this project could foster strategic partnerships and insights into public transport operations across the UK. Large enterprises could leverage such opportunities to align their services with public transport authorities, potentially leading to further collaborations or expansions within the industry.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Your Bus Journey Survey 2026/2027

Notice Description

Transport for Wales intends to award a contract directly to Transport Focus for participation in the 2026/27 "Your Bus Journey" survey. Transport Focus is the sole provider of this nationally recognised benchmarking survey, and no alternative suppliers can deliver equivalent industry-standard participation. The direct award enables TfW to gather vital customer satisfaction insights, maintain UK-wide benchmarking, and meet operational timescales ahead of the April 2026 survey commencement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0679db
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029938-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£124,980 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20263 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Mar 20263 days ago
Contract Period
13 Apr 2026 - 13 Apr 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR WALES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PONTYPRIDD
Postcode
CF37 4TH
Post Town
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Rhondda Cynon Taf
Electoral Ward
Pontypridd Town
Westminster Constituency
Pontypridd

Supplier Information

Number of Suppliers
1
Supplier Name

TRANSPORT FOCUS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0679db-2026-03-31T16:15:28+01:00",
    "date": "2026-03-31T16:15:28+01:00",
    "ocid": "ocds-h6vhtk-0679db",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PPHD-4211-XYXJ",
            "name": "Transport for Wales",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PPHD-4211-XYXJ"
            },
            "address": {
                "streetAddress": "3 Llys Cadwyn",
                "locality": "Pontypridd",
                "postalCode": "CF37 4TH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKL15"
            },
            "contactPoint": {
                "name": "Procurement",
                "email": "Procurement@tfw.wales"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://tfw.wales/",
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    },
                    {
                        "id": "GB-WLS",
                        "scheme": "UK_CA_DEVOLVED_REGULATIONS",
                        "description": "Welsh devolved regulations apply"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PGBR-3271-MNXJ",
            "name": "Transport Focus",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PGBR-3271-MNXJ"
            },
            "address": {
                "streetAddress": "10th Floor, 25 Cabot Square",
                "locality": "London",
                "postalCode": "E14 4QZ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI42"
            },
            "contactPoint": {
                "email": "David.Beer@transportfocus.org.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PPHD-4211-XYXJ",
        "name": "Transport for Wales"
    },
    "tender": {
        "id": "C001316.00",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Your Bus Journey Survey 2026/2027",
        "description": "Transport for Wales intends to award a contract directly to Transport Focus for participation in the 2026/27 \"Your Bus Journey\" survey. Transport Focus is the sole provider of this nationally recognised benchmarking survey, and no alternative suppliers can deliver equivalent industry-standard participation. The direct award enables TfW to gather vital customer satisfaction insights, maintain UK-wide benchmarking, and meet operational timescales ahead of the April 2026 survey commencement.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Below threshold - without competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Your Bus Journey Survey 2026/2027",
            "status": "pending",
            "value": {
                "amountGross": 149976,
                "amount": 124980,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": false,
            "suppliers": [
                {
                    "id": "GB-PPON-PGBR-3271-MNXJ",
                    "name": "Transport Focus"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "79000000",
                            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-04-14T00:00:00+01:00",
                "endDate": "2027-04-13T23:59:59+01:00",
                "maxExtentDate": "2027-10-13T23:59:59+01:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "Option to extend for 1x6 month period. No additional costs are expected during this time"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "029938-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/029938-2026",
                    "datePublished": "2026-03-31T16:15:28+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-04-13T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ],
    "language": "en"
}