Planning

Contact Centre Omnichannel Solution

LONDON BOROUGH OF ISLINGTON

This public procurement record has 1 release in its history.

Planning

09 Apr 2026 at 08:49

Summary of the contracting process

The London Borough of Islington is planning a procurement process titled "Contact Centre Omnichannel Solution," focusing on the information technology services industry. This high-value contract is in the planning stage, with a gross estimated value of £2,372,902.42. The procurement process is set to provide services in the United Kingdom, with the contract period planned from 27th June 2026 to 26th June 2029. Interested parties should take note of the future notice date, which is scheduled for 1st June 2026, although specific bid submission deadlines are yet to be announced.

This tender represents a significant opportunity for businesses specialising in IT services, particularly those with experience in developing or managing omnichannel contact centre solutions. Such businesses stand to benefit from potential collaborations with the London Borough of Islington. As this opportunity is in its planning phase and not yet a formal call for competition, businesses have ample time to prepare and strategise their proposals, aligning their capabilities with the council’s needs to enhance business growth.

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How relevant is this notice?

Notice Title

Contact Centre Omnichannel Solution

Notice Description

This notice is a PIPELINE NOTICE and therefore is NOT currently a call for competition. For the avoidance of doubt, the Pipeline Notice is intended to provide the most accurate forecast currently available for the council's high value procurement activity, but does not commit the council to procuring any contract and may be amended after publication.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067e8d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032192-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£1,977,019 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Apr 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
1 Jun 20262 months to go
Award Date
Not specified
Contract Period
26 Jun 2026 - 26 Jun 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF ISLINGTON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N1 2UD
Post Town
North London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified

Local Authority
Islington
Electoral Ward
St Mary's & St James'
Westminster Constituency
Islington South and Finsbury

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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