Award

Repairs Management Software Platform

LONDON BOROUGH OF LEWISHAM

This public procurement record has 1 release in its history.

Award

09 Apr 2026 at 10:33

Award Notice
Summary of the contracting process

The London Borough of Lewisham has completed the procurement process for a new Repairs Management Software Platform, contracted to Plentific Limited. This service contract, valued at £150,000, was signed on 9th March 2026 and falls under the 'Software supply services' category. The associated industry classification is CPV 72268000. The platform is intended to support Lewisham Council in managing housing repairs and maintenance. It provides capabilities such as job logging, contractor sourcing, progress tracking, and payment validation, enhancing the Council's service efficiency. This procurement, specific to London, was executed without prior announcement of competition due to existing framework conditions, fulfilling the legal basis set forth in directive 2014/24/EU. The buying organisation is a regional authority situated in the UK sector UKI44, Catford, United Kingdom. The procurement method chosen was 'limited', as aligned with the SHED 3 Framework rules, which permitted a direct award to the singular capable supplier, Plentific Limited.

This tender seeks to enhance the operational efficiency and transparency of the Lewisham Council, presenting business growth opportunities for companies specialising in digital service platforms and software supply. By nurturing a digital interface for the housing repair management sector, the council is laying fertile ground for innovation in service delivery. Businesses that develop or integrate software solutions, especially those with capabilities in cloud services and contractor marketplaces, could find this project aligns well with their expertise. As the framework allows for further mini-competitions for individual repair works, smaller technology providers or local contractors may benefit from subsequent opportunities to supply complementary solutions or services within this digital ecosystem.

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Notice Information

Notice Title

Repairs Management Software Platform

Notice Description

The contract is for the provision of the Plentific Repairs Management Software Platform, a cloud-based digital service that supports Lewisham Council in managing housing repairs and maintenance. The platform enables end-to-end management of repair workflows, including job logging, contractor sourcing through a vetted marketplace, progress tracking, performance reporting, and payment validation. It supports improved service efficiency, value for money, governance, and resident communication across the Council's housing repairs service.

Lot Information

Lot 1

The procurement relates to the award of a three-year service contract to Plentific Limited for the provision of a repairs management software platform. The platform enables Lewisham Council to manage housing repairs and maintenance through a single digital system, covering job logging, contractor sourcing via a vetted marketplace, scheduling, performance monitoring, compliance tracking, and payment validation. The contract supports improved efficiency, transparency, value for money, and resident experience in the delivery of housing repairs, while individual repair works are procured separately through mini-competitions within the platform.

Procurement Information

It was made as a direct call-off from an existing, lawfully established framework agreement. The Social Housing Emerging Disruptors (SHED 3) Framework was competitively procured and advertised in accordance with applicable procurement legislation. The framework sets out the terms and conditions under which contracts may be awarded, including the circumstances in which direct awards without further competition are permitted. As such, the requirement for prior publication and competition was satisfied at the framework-establishment stage. In accordance with the framework rules, the Council undertook a structured assessment of available framework suppliers against its specific technical and operational requirements for a repairs management software platform with an integrated contractor marketplace. This assessment confirmed that Plentific Limited was the only supplier appointed to the SHED 3 Framework capable of meeting the Council's requirements in full. On this basis, the framework provisions permitted a direct award without reopening competition. The contract was therefore awarded in compliance with the principles of transparency, equal treatment, and value for money, and no further call for competition was required or permitted under the framework rules. The award does not constitute a negotiated procedure without publication, but rather a lawful framework call-off, which is expressly allowed under procurement legislation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067eb7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032267-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72268000 - Software supply services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£150,000 £100K-£500K

Notice Dates

Publication Date
9 Apr 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Mar 20261 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF LEWISHAM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CATFORD
Postcode
SE6 4RU
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI44 Lewisham and Southwark
Local Authority
Lewisham
Electoral Ward
Rushey Green
Westminster Constituency
Lewisham East

Supplier Information

Number of Suppliers
1
Supplier Name

PLENTIFIC

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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