Planning

IT Service Management (ServiceNow) Delivery Partner Services

NHS ENGLAND

This public procurement record has 1 release in its history.

Planning

10 Apr 2026 at 06:24

Summary of the contracting process

On 10th April 2026, NHS England, a central government public authority located at Wellington House in London, released a planning notice for an upcoming procurement process titled "IT Service Management (ServiceNow) Delivery Partner Services." This tender falls under the industry category of Information Technology services, with an estimated gross value of £21,000,000. The procurement method is specified as a competitive flexible procedure, and the process is above threshold. This planned tender anticipates commencing on 16th November 2026 and concluding by 15th November 2031, with potential for extension up to 15th November 2033. Interested parties should note the future notice date set for 18th May 2026 for further information.

This tender provides significant business growth potential, particularly for SMEs within the IT services sector capable of supplying IT service management solutions, specifically utilizing ServiceNow. The involvement of the Crown Commercial Services through RM6190 Technology Services 4 underlines the structured approach to this procurement, presenting a valuable opportunity for qualified businesses to secure a long-term contract with a notable public sector client. Organisations specialising in IT service delivery and management, especially those with relevant expertise in ServiceNow, will find this contract particularly suited to their capabilities.

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Notice Title

IT Service Management (ServiceNow) Delivery Partner Services

Notice Description

Procurement of IT Service Management (ServiceNow) Delivery Partner Services. Please note this will be procured via Crown Commercial Services - RM6190 Technology Services 4 under PA23. The commencement of procurement and award of any subsequent contract will be subject to budgetary approval.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067f81
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/032622-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£18,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Apr 20262 days ago
Submission Deadline
Not specified
Future Notice Date
18 May 20262 months to go
Award Date
Not specified
Contract Period
16 Nov 2026 - 15 Nov 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified

Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Further Information

Open Contracting Data Standard (OCDS)

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