Planning

Maternity and Neonatal Patient Reported Experience Measure

NHS ENGLAND

This public procurement record has 1 release in its history.

Planning

13 Apr 2026 at 11:05

Summary of the contracting process

NHS England is slated to commence a procurement process for the Maternity and Neonatal Patient Reported Experience Measure, classified under the services industry category for survey analysis services. This initiative aims to improve patient feedback within the maternity and neonatal sector and will be conducted via a Dynamic Purchasing System, specifically the Crown Commercial Service - RM6126 - Research and Insights DPS. As of now, the process is in the planning stage, with relevant commercial activities set to begin in early May 2026. Interested parties are advised that market engagement has already been completed, and the delivery of services is expected to be within England, particularly in the UKI region.

This procurement presents a prime opportunity for businesses specialised in survey analysis, data collection, and communication strategy development. Companies with expertise in multilingual service delivery and data analysis will find this tender particularly appealing as it offers a chance to contribute to the enhancement of healthcare services in line with NHS England's commitments. The procurement will involve developing questionnaires in multiple languages and providing technical and communicative support to healthcare Trusts. Businesses capable of providing comprehensive training, support helplines, and effective data utilisation will be well-suited for this tender, fostering potential growth through collaboration with a significant public health entity.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Title

Maternity and Neonatal Patient Reported Experience Measure

Notice Description

NHS England would like to inform the market of its intention, subject to approval, to commission a Maternity and Neonatal Patient Reported Measure Service using the following Dynamic Purchasing System:<br/><br/>Crown Commercial Service - RM6126 - Research and Insights DPS. https://www.gca.gov.uk/agreements/RM6126<br/><br/>To note market engagement which has now been completed was published via a UK2 notice published on 24.2.2026 - 2026/S 000-016595

Lot Information

Lot 1

The Maternity and Neonatal Patient Reported Experience Measure (MatNeo PREM) responds to a commitment in the Ten-Year Health Plan that "a new PREM...enables all women and families to provide feedback on their care from summer 2026 onwards".

The service will require a provider to develop an interim approach that enables all maternity and neonatal service users to receive a PREM questionnaire in a range of languages and formats, with responses to be collected centrally and made available in near real-time.

The appointed supplier will be required to understand and provide the support and guidance Trusts need to equip them with skills and knowledge to successfully implement PREM. This could include, providing Trusts with training and information and offering a helpline for technical support as well as co-producing (with service users) a communication strategy and materials to promote the PREM for service users.

This interim solution will ensure that:

- PREM questionnaire is available to all service users.
- PREM is available in different languages.
- Trusts can use the data from PREM responses to make improvements to care. Additional information: NHS England would like to inform the market of its intention, subject to approval, to commission a Maternity and Neonatal Patient Reported Measure Service using the following Dynamic Purchasing System:

Crown Commercial Service - RM6126 - Research and Insights DPS. https://www.gca.gov.uk/agreements/RM6126

To note market engagement which has now been completed was published via a UK2 notice published on 24.2.2026 - 2026/S 000-016595

The intention, subject to approval will be to run a competition via the DPS in early May 2026.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0680e6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/033220-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

72316000 - Data analysis services

79311300 - Survey analysis services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Apr 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
7 May 20262 weeks to go
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
TLI London

Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0680e6-2026-04-13T12:05:24+01:00",
    "date": "2026-04-13T12:05:24+01:00",
    "ocid": "ocds-h6vhtk-0680e6",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-0680e6",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Maternity and Neonatal Patient Reported Experience Measure",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "79311300",
            "description": "Survey analysis services"
        },
        "mainProcurementCategory": "services",
        "description": "NHS England would like to inform the market of its intention, subject to approval, to commission a Maternity and Neonatal Patient Reported Measure Service using the following Dynamic Purchasing System:<br/><br/>Crown Commercial Service - RM6126 - Research and Insights DPS. https://www.gca.gov.uk/agreements/RM6126<br/><br/>To note market engagement which has now been completed was published via a UK2 notice published on 24.2.2026 - 2026/S 000-016595",
        "lots": [
            {
                "id": "1",
                "description": "The Maternity and Neonatal Patient Reported Experience Measure (MatNeo PREM) responds to a commitment in the Ten-Year Health Plan that \"a new PREM...enables all women and families to provide feedback on their care from summer 2026 onwards\". <br/><br/>The service will require a provider to develop an interim approach that enables all maternity and neonatal service users to receive a PREM questionnaire in a range of languages and formats, with responses to be collected centrally and made available in near real-time.<br/><br/>The appointed supplier will be required to understand and provide the support and guidance Trusts need to equip them with skills and knowledge to successfully implement PREM. This could include, providing Trusts with training and information and offering a helpline for technical support as well as co-producing (with service users) a communication strategy and materials to promote the PREM for service users.<br/><br/>This interim solution will ensure that:<br/><br/>- PREM questionnaire is available to all service users. <br/>- PREM is available in different languages. <br/>- Trusts can use the data from PREM responses to make improvements to care. Additional information: NHS England would like to inform the market of its intention, subject to approval, to commission a Maternity and Neonatal Patient Reported Measure Service using the following Dynamic Purchasing System:<br/><br/>Crown Commercial Service - RM6126 - Research and Insights DPS. https://www.gca.gov.uk/agreements/RM6126<br/><br/>To note market engagement which has now been completed was published via a UK2 notice published on 24.2.2026 - 2026/S 000-016595<br/><br/>The intention, subject to approval will be to run a competition via the DPS in early May 2026.",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72316000",
                        "description": "Data analysis services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    }
                ],
                "deliveryLocation": {
                    "description": "England"
                },
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-05-08T00:00:00+01:00",
            "atypicalToolUrl": "https://atamis-1928.my.site.com/s/Welcome"
        },
        "coveredBy": [
            "GPA"
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-130973",
            "name": "NHS England",
            "identifier": {
                "legalName": "NHS England"
            },
            "address": {
                "streetAddress": "Wellington House, 133-135 Waterloo Rd",
                "locality": "London",
                "region": "UKI",
                "postalCode": "SE1 8UG",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Maxine Elstob",
                "email": "m.elstob@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.england.nhs.uk/",
                "buyerProfile": "https://www.england.nhs.uk/",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "07",
                        "scheme": "COFOG",
                        "description": "Health"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-130973",
        "name": "NHS England"
    },
    "language": "en"
}