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The Provision of Call Centre Support Services (UoB) 2026

University of Bedfordshire

This public procurement record has 3 releases in its history.

Award

06 Jul 2026 at 09:42

UK7 - Contract Details Notice
Award

19 Jun 2026 at 14:27

UK6 - Contract Award Notice
Tender

15 Apr 2026 at 15:27

UK4 - Tender Notice
Summary of the contracting process

The University of Bedfordshire engaged in a public procurement process titled "The Provision of Call Centre Support Services (UoB) 2026", aimed at securing services in the call centre industry. The buying organisation, located in Luton, UK, selected Echo-U Limited as the supplier through an open, below-threshold competition. Key phases of this process included the tender period ending on 18th May 2026 and a contract period commencing on 17th August 2026, lasting until 16th August 2029. The procurement method used was an open procedure allowing for broad competition, resulting in the contract's award being finalised and signed on 6th July 2026.

This tender opens opportunities for businesses that specialise in call centre services, particularly those with the capability to work with educational institutions like the University of Bedfordshire. With a total contract value of approximately £165,096.48, the opportunity is particularly attractive to large-scale operations, like Echo-U Limited, that can meet the demand for comprehensive support services. Companies looking to grow their involvement in the public sector, especially in educational service provisions, would find this tender suitable for demonstrating their industry expertise and securing long-term contracts. The competitive nature of the tender, with five bids at the final stage, highlights the potential for business growth and market presence for successful bidders in this industry category.

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Notice Information

Notice Title

The Provision of Call Centre Support Services (UoB) 2026

Notice Description

The Provision of Call Centre Support Services for the University of Bedfordshire 2026

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068349
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063075-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£125,000 £100K-£500K
Lots Value
£125,000 £100K-£500K
Awards Value
£137,580 £100K-£500K
Contracts Value
£137,580 £100K-£500K

Notice Dates

Publication Date
6 Jul 20261 months ago
Submission Deadline
18 May 2026Expired
Future Notice Date
Not specified
Award Date
18 Jun 20262 months ago
Contract Period
17 Aug 2026 - 16 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
University of Bedfordshire
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LUTON
Postcode
LU1 3JU
Postcode Area
Luton
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH21 Luton
Delivery Location
Not specified
Local Authority
Luton
Electoral Ward
Central
Westminster Constituency
Luton South and South Bedfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

Echo-U Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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