T117 Digital Services Platform Support Maintenance and Enhancement

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    "date": "2026-05-21T13:05:56+01:00",
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    "parties": [
        {
            "id": "GB-PPON-PCZH-7295-JJTZ",
            "name": "Northern Ireland Water Ltd",
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                "id": "PCZH-7295-JJTZ"
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            "contactPoint": {
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    "buyer": {
        "id": "GB-PPON-PCZH-7295-JJTZ",
        "name": "Northern Ireland Water Ltd"
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    "planning": {
        "milestones": [
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                "id": "engagement",
                "type": "engagement",
                "description": "Prior to the publication of the Participation Stage Questionnaire (PSQ), NI Water intends to undertake pre market engagement to: * provide suppliers with a high level overview of the requirement and procurement approach; * outline anticipated scope, constraints and timelines; and * offer an opportunity for clarification at a non binding, pre procurement stage. This engagement will take the form of confidential supplier information sessions. Supplier Information Sessions NI Water expects to offer a limited number of individual supplier sessions, each of approximately one hour and fifteen minutes, to be held between: Monday 27 April and Friday 8 May 2026 Key points: * Sessions will be allocated on a first come, first served basis * Sessions will be held in-person at NI Water headquarters, 40 Old Westland Road, Belfast, BT14 6TE * Attendance is limited to a maximum of two delegates per organisation * Sessions will be structured and consistent to maintain equal treatment How to Register Interest Suppliers wishing to register interest in attending a session should email: sourcing@niwater.com Requests must be received no later than Thursday 23rd April 2026. Important Information * Participation in pre market engagement is optional and will not confer any advantage in any subsequent procurement process. * This notice does not constitute a call for competition or a commitment to proceed with any procurement. * NI Water reserves the right to amend, suspend or cancel its proposed approach. * Any future procurement will be conducted in accordance with applicable UK procurement legislation, the Procurement Act 2023, and will be advertised via the appropriate procurement portals.",
                "dueDate": "2026-05-08T23:59:59+01:00",
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                "datePublished": "2026-04-16T11:02:08+01:00",
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        "legalBasis": {
            "id": "2023/54",
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            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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        "title": "T117 Digital Services Platform Support Maintenance and Enhancement",
        "description": "The Contract scope covers: 1 Business-as-usual support and maintenance for the live Digital Services platform 2 An initial defined enhancement phase (Digital Version 2) 3 The potential for further governance-approved enhancements over the contract term. Support and Maintenance Services The Contract includes the provision of support and maintenance services for the Digital Services platform across the contract term. This includes application support for customer facing and staff facing services, incident, problem, and defect management, ongoing maintenance of platform components and integrations, routine release support, minor service requests necessary to keep the platform safe, stable and effective in operation and knowledge retention appropriate to a live business-critical environment. NI Water's operational teams perform first-line support, identifying and triaging incoming incidents, supported by established monitoring and documented runbooks. Suppliers should understand that support and maintenance activity will need to operate within NI Water's established service management processes and involve collaboration with NI Water teams through diagnosis, resolution and controlled release of fixes. Specific service levels and service management arrangements will be defined at ITT stage. 4.2 Enhancement Delivery The Contract includes an initial defined enhancement phase (Digital Version 2) together with the potential for further governance-approved enhancement activity over the contract term. NI Water maintains a prioritised list of potential enhancements for the Digital Services platform. Items on this list have undergone varying degrees of assessment and categorisation and some have progressed through discovery and design. As part of this procurement, a prioritised set of enhancements referred to as Digital Version 2 will be included as a defined programme of work under the Contract. Digital Version 2 comprises the highest-priority items currently selected from NI Water's enhancement list. NI Water will issue the relevant design and delivery artefacts to shortlisted Suppliers at ITT stage to inform pricing. Further enhancement activity may be commissioned under the Contract over time, subject to governance, business case approval, prioritisation, and funding decisions. No commitment is given that any such additional enhancement activity will be commissioned. Any such work will be commissioned under the Contract through governance-approved Statements of Work.",
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        "value": {
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