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North Northamptonshire Council - Customer Relationship Management Solution

North Northamptonshire Council

This public procurement record has 3 releases in its history.

Award

15 Sep 2026 at 16:25

UK7 - Contract Details Notice
Award

16 Apr 2026 at 13:54

UK6 - Contract Award Notice
Award

16 Apr 2026 at 13:41

UK5 - Transparency Notice
Summary of the contracting process

North Northamptonshire Council has procured an extended customer relationship management (CRM) solution for its customised council applications. The requirement combines CRM software with software development services, covering the continued operation and support of an existing, highly customised platform that is business critical to council services. The work supports customer relationship management rather than a standalone off-the-shelf software purchase. Delivery is for North Northamptonshire Council in North Northamptonshire, with the council as the public sector buyer. The awarded supplier is Placecube Limited, an SME based in Reading. The requirement is classified primarily as goods, with additional services, and covers CRM software packages and CRM software development services.

The procurement is complete and has been awarded following a direct award to Placecube Limited. The council selected the incumbent because the solution is highly customised and business critical; changing provider was considered likely to cause significant technical difficulties, service disruption, and disproportionate cost and resource implications. The award was made on 16 April 2026. The contract was signed on 14 September 2026 and runs from 14 September 2026 to 13 September 2027, with an optional extension allowing it to continue until 13 September 2028. The awarded value is £200,000 excluding VAT (£240,000 including VAT). The award is above the relevant threshold. The contract includes ticket logging and categorisation, ticket updates, and critical incident reporting as agreed performance measures.

Although this contract has already been awarded, it demonstrates a recurring requirement for a supplier able to provide and develop a business-critical CRM platform for a local authority. A credible future competitor would need strong capability in CRM software, bespoke application development, platform enhancement and continuity of service. Experience of supporting highly customised systems would be particularly relevant, as would the ability to understand existing integrations, workflows and council-specific applications without disrupting frontline services. Suppliers should also be able to manage service tickets systematically, keep users informed through ticket updates, and provide clear reporting on critical incidents. The opportunity is suited to established CRM specialists or software development firms with the capacity to maintain an important live system while supporting the buyer’s transition planning.

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Notice Information

Notice Title

North Northamptonshire Council - Customer Relationship Management Solution

Notice Description

North Northamptonshire Council (hereafter referred to as the "Council") are extending their current provision with Placecube Limited for a Customer Relationship Management solution for the Council's customised applications.

Procurement Information

A direct award has been undertaken on this occasion, on the basis that the contract represents an extension to an existing, highly customised and business critical Customer Relationship Management platform, and that appointing an alternative provider at this stage would cause significant technical difficulties, disruption to Council services, and disproportionate cost and resource implications.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068439
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/087469-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£200,000 £100K-£500K
Contracts Value
£200,000 £100K-£500K

Notice Dates

Publication Date
15 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Apr 20266 months ago
Contract Period
14 Sep 2026 - 13 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Northamptonshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CORBY
Postcode
NN17 1QG
Postcode Area
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
Not specified
Local Authority
North Northamptonshire
Electoral Ward
Corby West
Westminster Constituency
Corby and East Northamptonshire

Supplier Information

Number of Suppliers
1
Supplier Name

PLACECUBE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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