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North Northamptonshire Council - Customer Relationship Management Solution

North Northamptonshire Council

This public procurement record has 2 releases in its history.

Award

16 Apr 2026 at 13:54

UK6 - Contract Award Notice
Award

16 Apr 2026 at 13:41

UK5 - Transparency Notice
Summary of the contracting process

North Northamptonshire Council, located at The Corby Cube, George Street, Corby NN17 1QG, United Kingdom, has awarded a contract to Placecube Limited for a Customer Relationship Management solution. This tender, under the title "North Northamptonshire Council - Customer Relationship Management Solution," falls within the industry category of customer relationship management software packages and development services. The procurement method was direct award due to technical reasons, and it addresses the Council's customised and business-critical needs. The contract is scheduled to commence on 30th September 2026 and will run through to 29th September 2027, with potential extensions up to 29th September 2028 to ensure continuity during the ongoing procurement process for a new solution. The award for this goods and services contract was officially published on 16th April 2026, with a signature due by 1st May 2026.

This tender presents significant opportunities for businesses specialising in software development and customisation, particularly those proficient in CRM solutions. It is particularly suitable for SMEs capable of providing tailored software packages that can integrate seamlessly with existing platforms at public authorities. Although the contract is not open for new bids due to its direct award nature, it highlights the importance of forging strong relationships and maintaining existing service provisions with public sector clients. Businesses similar to Placecube Limited, with expertise in this niche and experience working with sub-central public authorities, could find future opportunities within the Council's procurement processes.

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Notice Information

Notice Title

North Northamptonshire Council - Customer Relationship Management Solution

Notice Description

North Northamptonshire Council (hereafter referred to as the "Council") are extending their current provision with Placecube Limited for a Customer Relationship Management solution for the Council's customised applications.

Procurement Information

A direct award has been undertaken on this occasion, on the basis that the contract represents an extension to an existing, highly customised and business critical Customer Relationship Management platform, and that appointing an alternative provider at this stage would cause significant technical difficulties, disruption to Council services, and disproportionate cost and resource implications.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068439
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/034718-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48445000 - Customer Relation Management software package

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£200,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Apr 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
16 Apr 20264 months ago
Contract Period
30 Sep 2026 - 29 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Northamptonshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CORBY
Postcode
NN17 1QG
Postcode Area
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF25 North Northamptonshire
Delivery Location
Not specified
Local Authority
North Northamptonshire
Electoral Ward
Corby West
Westminster Constituency
Corby and East Northamptonshire

Supplier Information

Number of Suppliers
1
Supplier Name

PLACECUBE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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