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All-Age Carers Service

Liverpool City Council

This public procurement record has 4 releases in its history.

Tender

23 Sep 2026 at 17:47

UK4 - Tender Notice
Planning

22 May 2026 at 11:56

UK3 - Planned Procurement Notice
Planning

17 Apr 2026 at 11:59

UK2 - Preliminary Market Engagement Notice
Planning

16 Apr 2026 at 14:21

UK1 - Pipeline Notice
Summary of the contracting process

Liverpool City Council is procuring a citywide service for unpaid carers of all ages in Liverpool. The service is intended to identify carers early, assess their needs, support wellbeing and help them sustain their caring role, with practical assistance, breaks, peer support, training and referrals. Five service areas cover a digital platform and information, advice and guidance; support for adult and parent carers; support for young, young adult and sibling carers; independent advocacy; and flexible breaks and community opportunities. The work includes statutory carers’ assessments and support planning, tailored support for children and adults, and coordination between services. Delivery is in Liverpool, with outreach to local communities and collaboration with health, social care, education, community organisations and local businesses.

Liverpool City Council invited offers through an open procedure for this services contract. The procurement has reached the tender stage. The overall estimated value is £5,355,785 excluding VAT (£6,426,942 including VAT). Bids were due by 28 October 2026 at 12:00 UTC; questions were due by 20 October 2026 at 12:00 noon UK time. The contract is scheduled to run from 1 May 2027 to 30 April 2031, with an option to extend by up to 12 months, subject to performance. The five lots have separate estimated values: digital platform and advice, £460,000; adult and parent carers, £2,801,760; young and sibling carers, £1,319,145; advocacy, £521,015; and carers’ opportunities, £253,865, all excluding VAT. Evaluation weights quality at 70%, price at 20% and social value at 10%.

The opportunity is divided into five distinct lots, and each is identified as suitable for small and medium-sized businesses and voluntary, community and social enterprises. It may suit specialist providers as well as organisations able to work across service boundaries. Relevant strengths include delivering accessible digital platforms and reliable information and referral services; conducting statutory assessments and support planning; providing age-appropriate carers’ services, advocacy or community-based breaks; and reaching diverse and under-represented groups. Providers should be able to work jointly with council services and local partners, support transitions between children’s and adult services, and contribute to carer wellbeing, resilience and independence. The digital and community-opportunities lots also call for technology-enabled coordination, while the opportunities service involves engaging businesses and community organisations to source activities and practical support. Social value forms part of the evaluation.

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Notice Information

Notice Title

All-Age Carers Service

Notice Description

Liverpool City Council will shortly be going to market to recommission our All-Age Carers Service for Liverpool. The All-Carers Service provides a citywide offer of information, advice, assessment and practical support for unpaid carers of all ages in Liverpool, including adult carers, young carers and parent carers. The service aims to identify carers early, assess needs, promote wellbeing, improve access to services and community support, and enable carers to sustain their caring role, including support with breaks, peer support, training and signposting, in line with statutory duties and local priorities. There will be 5 Lots in this procurement as follows: Lot 1 - Digital Carer Platform, and Information, Advice and Guidance Lot 2 - Adult Carers and Parent Carers Lot 3 - Young Carers, Young Adult Carers and Sibling Carers Lot 4 - Carers Advocacy Lot 5 - Carers Opportunities

Lot Information

Digital Carer Platform and Information, Advice and Guidance service

A streamlined and simplified Information, Advice and Guidance platform for carers, with onward referral routes into carers support services. The provision of a citywide, streamlined and simplified access point for carers of all ages through a digital platform, Information, Advice and Guidance (IAG) service. Its core functions include: o High quality, accurate, Information, Advice and Guidance (IAG) for carers o Initial triage and navigation to the right service, pathway or support - complementing and aligning with existing mechanisms such as Adults and Children's Liquid Logic Case Management System, and consistent with existing pathways and service areas. o Supporting consistent data collection, performance reporting and outcomes tracking o Improving the overall carer journey by reducing duplication and confusion o Providing opportunities for online peer support and connection

Renewal: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.

Adult Carers Service (Including Parent Carers)

Holistic support for carers aged 18+ The provision of a single, integrated adult carers offer, including parent carers. It will provide: o Referral management to support the digital platform and triage system o Undertaking statutory carers assessments in line with the Care Act 2014 and support planning on behalf of the Council which meet statutory duties o Advice on carers' rights, signposting and holistic approaches to support o Wellbeing support and activities o Effective joint working with the provider of Lot 3 to ensure an appropriate transition between the age of 18 and 25, supporting the change of statutory duty from the Children and Families Act 2014 to the Care Act 2014. o Delivery of both Adult Carers (18+) and Young Adult Carers (18-25) provision simultaneously. Where an individual aged 18-25 presents to the Lot 2, they must be offered the choice to remain within that service or be referred to Lot 3. This supports both best practice and a no wrong door approach. o Alignment with the principles and delivery of the Neighbourhood Model o Targeted outreach to diverse and under-represented communities o Collaboration with local systems partners to strengthen the local offer for carers, improve awareness and understanding of the carer population o Ongoing support to build resilience and independence o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model o Tailored support which enhances outcomes during transition of life stages, particularly between young carers and adult carers services

Renewal: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.

Young Carers, Young Adult Carers and Sibling Carers

Age-appropriate, tailored support for children and young people The provision of support for Young Carers (up to age 18) and Young Adult Carers (up to Age 25). It includes support for sibling carers, recognising their distinct legal, developmental and safeguarding needs. Core features include: o Referral management to support the digital platform and Information, Advice and Guidance service o Undertaking statutory, holistic, age-appropriate carers assessments and support planning on behalf of the Council which meet statutory duties o Tailored breaks, activities and peer support opportunities o Support that minimises the impact of caring responsibilities on education, attendance, attainment and participation in school life, alongside the promotion of wellbeing and family life o Alignment with Children's Services and Education pathways o Effective joint working with the provider of Lot 2 to ensure an appropriate transition between the age of 18 and 25, supporting the change of statutory duty from the Children and Families Act 2014 to the Care Act 2014. o Delivery of both Adult Carers (18+) and Young Adult Carers (18-25) provision simultaneously. Where an individual aged 18-25 presents to the Lot 3, they must be offered the choice to remain within that service or be referred to Lot 2. This supports both best practice and a no wrong door approach. o Targeted outreach to diverse and under-represented children and young people o Collaboration with local systems partners to strengthen the local offer for carers, improve awareness and understanding of the carer population o Ongoing support to build resilience and independence o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model o Tailored support which enhances outcomes during transition of life stages, particularly between young carers and adult carers services

Renewal: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.

Carer Advocacy

Independent advocacy for adult carers The provision of free, independent, professional issue-based advocacy for carers aged 18+: o Referral management to support the digital platform Information, Advice and Guidance service o Supporting carers to understand their rights and options o Ensuring carers are heard in assessments, reviews and decision making o Supporting carers to navigate complex health, social care and wider systems o Offering professional and competent issue-based advocacy for carers regarding issues that impact them, e.g., housing, finance and debt o Promotion of self-advocacy to enable carers to advocate on their own behalf o Onward support to access specialist legal advice, where required o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model

Renewal: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.

Carers Opportunities

Flexible breaks and community-based opportunities The identification, sourcing and offers / allocation of flexible, creative carer opportunities outside of traditional short breaks alone, by: o Engaging local businesses, community organisations and partners to provide free or subsidised breaks, activities and practical support for carers of all ages o Promoting wellbeing, social connection and prevention o Supporting carers to access the right opportunities that meets their needs and interests o Promoting opportunities for business to deliver social value to the city and local communities o Ensuring equality of access to appropriate opportunities across all age groups o Developing, utilising and interfacing with technology/systems to source, register and advertise opportunities including the Digital Platform that will be delivered through Lot 1 of this contract

Renewal: A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.

Planning Information

Liverpool City Council will shortly be going to market to recommission our All-Age Carers Service for Liverpool. The services to be procured will offer support to carers of all ages in Liverpool, assist the council in meeting our duties under the Care Act 2014 and the Children and Families Act 2014 and be aligned to our Vision for carers in Liverpool and the Strategic Ambitions as outlined in Liverpool's All-Age Carers Strategy 2025-30. Recommissioning will focus on modern, strength-based, preventative approaches that utilises ways of working that harnesses coproduction, streamlines pathways, delivers flexible, accessible services for carers of all ages, prevents carer breakdown and embraces advancements in technology. To register an interest in attending the event please complete the Microsoft form: https://forms.office.com/e/sNtwPcdbhQ We look forward to seeing as many organisations as possible there, who want to hear more about our plans for all age carer services in Liverpool.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06844d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090338-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

85 - Health and social work services

CPV Codes

72212190 - Educational software development services

72222300 - Information technology services

72416000 - Application service providers

85311300 - Welfare services for children and young people

85312300 - Guidance and counselling services

85312400 - Welfare services not delivered through residential institutions

85320000 - Social services

85323000 - Community health services

Notice Value(s)

Tender Value
£5,355,785 £1M-£10M
Lots Value
£5,355,785 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20261 months ago
Submission Deadline
28 Oct 2026Today
Future Notice Date
11 Sep 2026Expired
Award Date
Not specified
Contract Period
1 May 2027 - 30 Apr 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Liverpool City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 1DS
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD72 Liverpool
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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