Planning

Market Engagement - Technology Enabled Care

KNOWSLEY COUNCIL

This public procurement record has 1 release in its history.

Planning

17 Apr 2026 at 13:59

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Knowsley Council, a sub-central government public authority, is planning a procurement process for the Technology Enabled Care Service. This initiative involves engaging the market to assess current interest in providing services such as the installation, maintenance, and monitoring of digital care equipment. Located in Sale, United Kingdom, Knowsley Council seeks to gather responses from interested parties by 8th May 2026, with key engagement documentation accessible via The Chest / Proactis. The procurement is in the planning stage, expected to result in a contract worth £494,000, with planning to continue until the contract’s anticipated start on 2nd November 2026, extending until 1st November 2028. Businesses can anticipate further details on 1st July 2026.

This tender presents significant opportunities for businesses specialising in digital technology services, particularly small and medium-sized enterprises (SMEs) offering IT consulting, software development, and internet support. With Knowsley Council planning to shift the responsibility of equipment procurement to the provider, businesses capable of managing inventory and fulfilling urgent equipment demands within set timelines will be well-positioned. Companies providing call monitoring services and those adaptable to delivering a 24/7 response framework stand to benefit, offering strategic growth through enhanced involvement in public health and technology sectors. The focus on daily living activity monitoring indicates potential opportunities for innovation in sensor technology and data-driven care solutions.

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Notice Information

Notice Title

Market Engagement - Technology Enabled Care

Notice Description

We would like to take the opportunity to test the market as outlined below, to determine current interest levels in the market for a Technology Enabled Care Service. The proposed service will need to provide the following: a) Install, maintain, storage and recycling of technology enabled care equipment. - Nearly all equipment is now digital, with only a handful of analogue devices still used in the community. It is expected that at the time of procuring a new contract all devices will be digital. In 2025/6 there was an average 15 new service users each month. The Council has a target of 2 working days for urgent installations and routine within 15 working days. Whilst the majority of equipment is more traditional telecare items, the Council also uses equipment to monitor daily living activities (DAL). DAL equipment typically uses sensors to monitor activity levels in the home. b) Call monitoring service - The current externally commissioned contract provides 24 hour a day / 365 days a year call monitoring service a with approximately 4,000 inbound calls and 2,000 outbound calls a month. c) Purchase equipment - The Council currently purchases technology enabled care equipment directly from suppliers and this is delivered to the providers equipment store. The provider stores the equipment and is responsible for inventory management, including advising the Council of when it needs to buy more TEC equipment and what equipment is required and delivers best for the Council. The Council intends to move the responsibility for ordering equipment to the provider when a new contract is procured. d) Information, Advice and Guidance - the current contract also provides a certain number of advice and information sessions for members of public and council staff.

Planning Information

Responses to market engagement period will end on the 8th May 2026 at 12-noon. All responses must be submitted via The Chest / Proactis in line with the requirements set out within the market engagement documentation. Any clarification questions must be directed through The Chest / Proactis messaging function.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068580
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/035285-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£494,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Apr 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
1 Jul 20263 months to go
Award Date
Not specified
Contract Period
2 Nov 2026 - 1 Nov 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
KNOWSLEY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALE
Postcode
M33 7ZF
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLD7 Merseyside
Local Authority
Trafford
Electoral Ward
Sale Central
Westminster Constituency
Wythenshawe and Sale East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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