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Cash Counter Payment Services to Residents Across Derbyshire

Derbyshire County Council

This public procurement record has 3 releases in its history.

Award

07 Oct 2026 at 17:24

UK7 - Contract Details Notice
Award

02 Jun 2026 at 10:07

UK6 - Contract Award Notice
Award

22 Apr 2026 at 09:11

UK5 - Transparency Notice
Summary of the contracting process

Derbyshire County Council procured a cash-counter payment service for the Derbyshire Discretionary Fund and other Council-authorised payment schemes. Residents can exchange vouchers for their full cash value at physical counter locations across Derbyshire and surrounding border areas. The provider also supplies vouchers or voucher codes to the Council for distribution, or sends them directly to residents by text, email or letter as instructed. The service is classified as banking services (CPV 66110000). The requirement supports the Council’s delivery of payments to residents and may cover different payment schemes if Council policy or government-funded initiatives change. Delivery is across Derbyshire and the surrounding area.

The procurement is complete and the contract has been signed. Post Office Limited was selected through a direct award after two competitive tender exercises produced no suitable tenders; those bids failed to meet requirements or award criteria, including technical capability, cash management, service delivery, pricing thresholds or selection criteria. The award was dated 1 June 2026. The contract was signed on 6 October 2026 and runs to 31 May 2028, with extensions possible for up to a further six years, giving a maximum term of eight years. Its value is £37,755,568 excluding VAT (£37,906,681 including VAT). This includes estimated provider charges of up to £755,568 over eight years; payments to residents are estimated at up to £37 million. Payments to the provider depend on actual activity.

For suppliers considering similar future work for Derbyshire County Council, this award demonstrates demand for a cash-counter network able to serve residents across the county and its borders, exchange vouchers for cash at face value, and issue or distribute voucher codes through multiple channels. Credible providers would need robust cash handling and management, reliable counter coverage and operational capacity to process resident payments at substantial scale. They would also need to meet the Council’s technical, service-delivery and pricing requirements, and support timely voucher cancellation and responses to Council queries while monitoring customer satisfaction. The Council may add funding, initiatives or alternative schemes, such as supermarket vouchers, so providers need flexibility to administer changing payment models and volumes. The previous competitive exercises yielded no suitable bids, making demonstrable compliance with the specification and selection requirements particularly important.

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Notice Information

Notice Title

Cash Counter Payment Services to Residents Across Derbyshire

Notice Description

To deliver a Cash Counter Payment Service to support the delivery of the Derbyshire Discretionary Fund (DDF) and other Council authorised payment initiatives. The service is a Cash Counter Payment Service to: * Enable Derbyshire Residents to exchange vouchers for the full value of the voucher in cash, on first time presentation at physical Cash Counter Locations across Derbyshire and its surrounding borders. * Issues vouchers/voucher codes to the Council for the Council to issue direct to residents, and/issues vouchers / voucher codes to Derbyshire Residents by text, email or letter (as instructed by the Council). The total estimated service delivery charges for the provider over an 8-year period are up to a maximum of PS755,568. Please note that this estimate is not guaranteed, and payments will be made based on actual activity. It is estimated payments to Derbyshire residents over 8 years will be up to PS37,000,000. It should be noted that this contract may be affected by Local Government Reorganisation (LGR). In accordance with Schedule 8 of the Procurement Act 2023, this contract may be novated to a successor council or otherwise modified to reflect the requirements of any new council arrangements arising from LGR. The exact nature of any modification or novation cannot be determined at this time, but such changes will be managed under both the Procurement Act 2023 and the contractual provisions

Procurement Information

Switch to a direct award under Section 43 of the Procurement Act 2023, following two unsuccessful competitive tendering procedures. Two competitive tender processes were conducted in accordance with Section 19 of the Procurement Act 2023. All tenders received were assessed as unsuitable as they failed to meet the Council's requirements or the specified award criteria. Previously published notices UK 4 Notices ocds-h6vhtk-05128e and ocds-h6vhtk-05cf64. The tenders received failed to meet essential requirements relating to technical capability, cash management, service delivery, pricing thresholds, or selection criteria. Therefore, no suitable tenders were received under Section 19 and a competitive award was not possible.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068809
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/094958-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66110000 - Banking services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£37,755,568 £10M-£100M
Contracts Value
£37,755,568 £10M-£100M

Notice Dates

Publication Date
7 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
7 Jan 20269 months ago
Contract Period
6 Oct 2026 - 31 May 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Derbyshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MATLOCK
Postcode
DE4 3AG
Postcode Area
Derby
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF13 South and West Derbyshire
Delivery Location
Not specified
Local Authority
Derbyshire Dales
Electoral Ward
Matlock West
Westminster Constituency
Derbyshire Dales

Supplier Information

Number of Suppliers
1
Supplier Name

Post Office Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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