Award

TMBC Jadu Website and Customer Portal

TONBRIDGE & MALLING BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

23 Apr 2026 at 07:04

UK5 - Transparency Notice
Summary of the contracting process

Tonbridge & Malling Borough Council is overseeing the procurement process titled "TMBC Jadu Website and Customer Portal," which falls under the Software package and information systems category. The council is located in West Malling, United Kingdom, with the procurement stage currently at the Award stage. The contract assumes a direct award method justified by unforeseen supplier changes, necessitating direct engagement with JADU CREATIVE LIMITED for continued service provision. The contract, valued at £258,815.00, will start on the 11th of May 2026, spanning three years with a possibility of a one-year extension if performance meets satisfactory levels.

This procurement presents substantial business growth opportunities for software companies specialising in digital platform development and case management systems, particularly SMEs like JADU CREATIVE LIMITED. Businesses capable of offering technological solutions that seamlessly integrate existing systems while providing robust support for council digital services will be well-positioned to engage in similar future contracts. Given the direct nature of this award, companies that have established pre-existing relationships as subcontractors may find opportunities to extend or expand their service offerings without undergoing a complete re-implementation process.

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Notice Information

Notice Title

TMBC Jadu Website and Customer Portal

Notice Description

Provision of the Jadu Central (council website and online forms) and Jadu Connect (Case Management System) systems for a period of 3 years, with the option to extend by a further 1 year.

Procurement Information

Direct Award Justification Existing Supplier Extension - Schedule 5, Procurement Act 2023 Additional or repeat goods, services or works - extension or partial replacement This Direct Award is made in accordance with Schedule 5 of the Procurement Act 2023 (paragraph 19(3)). Paragraph 19(3) provides that a direct award may be made where, treating the new contract as a modification of an existing contract, the modification is of a kind described in paragraph 4 of Schedule 8 (unforeseeable circumstances). Paragraph 4 of Schedule 8 provides that a modification is a permitted modification where: (a) the circumstances giving rise to the modification could not reasonably have been foreseen by the contracting authority prior to award of the contract; (b) the modification does not change the overall nature of the contract; and (c) the modification does not increase the estimated value of the contract by more than 50 per cent. The Authority currently contracts with NEC Software Solutions for the provision of the Jadu website platform and customer portal, with Jadu operating as a sub-contractor. Following the acquisition of Jadu by Netcall plc, NEC Software Solutions has confirmed its intention to withdraw as the prime contractor in May 2026. The Authority is therefore required to contract directly with Jadu to ensure the continued delivery of the platform and associated services. This change in supplier arrangements was not foreseeable at the time of the original contract award. Alternative procurement routes, including G-Cloud 14, were considered. However, pricing available through the framework was assessed as materially less favourable and cost-prohibitive and would not represent value for money when compared with a direct contractual arrangement to continue the existing services. A change of supplier or platform at this stage would require a full re-implementation of the website and customer portal, including redevelopment of Council online services, migration of content and data, and re-integration with existing systems. This would result in significant inconvenience and disproportionate technical difficulty. The Authority considers that the proposed extension does not alter the overall nature of the contract, as the same services will continue to be provided on substantially the same terms. The Authority is operating within the framework of emerging Local Government reorganisation, which has led to uncertainty regarding future service delivery and governance structures. Given these circumstances, the Authority deems it inadvisable to alter any critical Enterprise customer-facing systems or to undertake long-term contractual obligations at present. The Authority confirms that the increase in the estimated value of the contract does not exceed 50 per cent

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068917
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/036857-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£258,815 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Apr 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
23 Apr 2026Yesterday
Contract Period
10 May 2026 - 10 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TONBRIDGE & MALLING BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MALLING
Postcode
ME19 4LZ
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
Not specified
Local Authority
Tonbridge and Malling
Electoral Ward
Kings Hill
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

JADU CREATIVE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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