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Unified Communications and Contact Centre

Trafford Council

This public procurement record has 1 release in its history.

Award

23 Apr 2026 at 12:44

Award Notice
Summary of the contracting process

The procurement process for a Unified Communications and Contact Centre system was conducted by Trafford Council, a regional authority located in Manchester, United Kingdom. This project aims to replace the current telephony solution with a modern unified communications platform that integrates contact centre functionalities, voice, video, data, chat, and MS Teams telephony. Categorised under Telecommunications services, the procurement was actioned through a limited procedure, specifically an award without prior publication of competition due to it being outside the scope of standard directives. The awarding stage is complete, with suppliers selected by 23rd April 2026, following the signing of the contract on 11th February 2026. The contract, valued at £503,187.37, was awarded to Gamma Network Solutions Limited.

This tender presents significant opportunities for companies specialising in telecommunications services, particularly those that provide modern unified communications platforms. Businesses offering comprehensive communication solutions with integration capabilities would be well-placed to grow by engaging in such procurements. The partnership with Trafford Council, an organisation with substantial communication needs, provides a pathway for suppliers to showcase their capabilities and potentially expand their footprint in the public sector. Large enterprises like Gamma Network Solutions Limited are well-suited to compete in this space, especially due to the scope and technical requirements involved in upgrading communication infrastructure within a regional authority.

How relevant is this notice?

Notice Information

Notice Title

Unified Communications and Contact Centre

Notice Description

Procurement of an up-to-date unified communications technology / contact centre system to replace current telephony solution. Unified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.

Lot Information

Lot 1

Procurement of an up-to-date unified communications technology / contact centre system to replace current telephony solution. Unified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.

Procurement Information

PCR2015 Framework used - YPO - Lot 6 - 1229 Network Connectivity and Telecommunication Solutions 2 Framework

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06898a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037051-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£503,187 £500K-£1M

Notice Dates

Publication Date
23 Apr 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Feb 20266 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Trafford Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M32 0TH
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
TLD36 Greater Manchester North West
Local Authority
Trafford
Electoral Ward
Gorse Hill & Cornbrook
Westminster Constituency
Stretford and Urmston

Supplier Information

Number of Suppliers
1
Supplier Name

Gamma Network Solutions Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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