Award

Heat Network - Metering and Billing Outsourcing

PLYMOUTH COMMUNITY HOMES LIMITED

This public procurement record has 1 release in its history.

Award

24 Apr 2026 at 08:20

Summary of the contracting process

The procurement process concluded with Plymouth Community Homes Limited awarding a contract to Insite Energy Limited for outsourcing metering and billing services for heat networks. This procurement falls under the industry category of services related to accounting systems and meter reading services. The contract was signed on 23 April 2026, with services to commence from 8 May 2026 through to 7 May 2029. The process was initiated without competition, falling below the threshold for a direct procurement method, indicative of a streamlined approach. The services will be executed across the UK region, with Plymouth Community Homes Limited intending to enhance operational efficiencies through this contract.

This tender opens avenues for businesses specialising in metering and accounting services, particularly those with expertise in outsourcing solutions. The three-year period offers sustained service opportunities for Insite Energy Limited, an SME based in Peterborough, signalling potential for other similar-sized enterprises to undertake such roles in future contracts. Organisations aiming to expand in the field of public infrastructure service management could view this as a precedent for streamlined, below-threshold procurements, thus enabling them to gear their offerings directly to public authorities. The contract demonstrates the scalability and relevance of targeted service delivery in public sector outsourcing initiatives.

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Notice Title

Heat Network - Metering and Billing Outsourcing

Notice Description

Outsourcing of metering and billing services for our heat networks

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068a47
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037377-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

65 - Public utilities


CPV Codes

48444000 - Accounting system

65500000 - Meter reading service

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£94,651 Under £100K

Notice Dates

Publication Date
24 Apr 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
22 Apr 2026Yesterday
Contract Period
7 May 2026 - 7 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
PLYMOUTH COMMUNITY HOMES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PLYMOUTH
Postcode
PL6 5DH
Post Town
Plymouth
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
Not specified

Local Authority
Plymouth
Electoral Ward
Budshead
Westminster Constituency
Plymouth Moor View

Supplier Information

Number of Suppliers
1
Supplier Name

INSITE ENERGY

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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