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Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

Thameslink Southern Great Northern Limited (TSGN)

This public procurement record has 4 releases in its history.

Award

09 Oct 2026 at 11:10

UK7 - Contract Details Notice
Award

15 Sep 2026 at 12:18

UK6 - Contract Award Notice
TenderUpdate

05 May 2026 at 13:52

UK4 - Tender Notice
Tender

24 Apr 2026 at 10:05

UK4 - Tender Notice
Summary of the contracting process

Thameslink Southern Great Northern Limited (TSGN) procured a hybrid customer engagement platform and customer data platform for customer communications, engagement and data-led insight across digital channels. The software is intended to support more relevant, personalised communications; targeted campaigns to increase engagement and spend; real-time analysis of customer behaviour to improve campaign effectiveness; and simpler planning, delivery and optimisation across channels, replacing fragmented tools. This is customer relationship management software and associated services. The requirement applies to TSGN’s railway business in London.

The procurement is complete and awarded following a competitive flexible procedure with multiple stages, including dialogue and final tenders. Access UK Ltd was selected on 15 September 2026. The signed contract is worth £592,821.60 including VAT (£494,018 excluding VAT). It runs from 1 October 2026 to 30 September 2029, with two optional one-year extensions, potentially extending the term to 30 September 2031. The procurement was organised as one lot. Evaluation weighted technical quality at 45%, commercial at 40%, legal at 5% and social value at 10%. Two bids reached the final stage. The original estimated value was corrected to £900,000 including VAT before award.

For suppliers competing for a similar requirement at TSGN, this award demonstrates demand for an integrated customer engagement and customer data platform, rather than separate fragmented tools. A credible provider would need to deliver software and services that connect customer communications across digital channels, support personalised and targeted campaigns, and provide real-time behavioural insight that can inform campaign effectiveness. The selected solution must also support streamlined campaign planning, execution and optimisation. Competition placed substantial weight on technical quality and commercial offer, while also assessing legal and social value considerations. The contract’s three-year base term, with options for two further one-year extensions, indicates a sustained platform service rather than a short, one-off implementation. The award to Access UK Ltd provides evidence of the supplier selected for this scale and scope.

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Notice Information

Notice Title

Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

Notice Description

The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data-driven insight across digital channels. These platforms will enable GTR to: *Deliver more relevant and personalised customer communications. *Run data-driven, targeted campaigns that increase engagement and spend. *Gain real-time insight into customer behaviour to improve campaign effectiveness. *Simplify planning, execution, and optimisation across channels, replacing fragmented tools

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068a59
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/095549-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212445 - Customer Relation Management software development services

Notice Value(s)

Tender Value
£900,000 £500K-£1M
Lots Value
£900,000 £500K-£1M
Awards Value
£494,018 £100K-£500K
Contracts Value
£494,018 £100K-£500K

Notice Dates

Publication Date
9 Oct 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
15 Sep 20261 months ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Thameslink Southern Great Northern Limited (TSGN)
Additional Buyers

GOVIA THAMESLINK RAILWAY LIMITED

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC3R 8AJ
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI31 Camden and City of London
Local Authority
City of London
Electoral Ward
Bridge
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Access UK Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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