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2025-040 Vantage components and Non-Domestic Renewable Heat Incentive (NDRHI) scheme CRM support services

Ofgem

This public procurement record has 6 releases in its history.

AwardUpdate

22 Jul 2026 at 11:30

UK7 - Contract Details Notice
AwardUpdate

09 Jul 2026 at 08:12

UK7 - Contract Details Notice
Award

05 Jun 2026 at 12:54

UK7 - Contract Details Notice
Award

15 May 2026 at 11:23

UK6 - Contract Award Notice
Award

15 May 2026 at 10:23

UK6 - Contract Award Notice
Award

27 Apr 2026 at 10:58

UK5 - Transparency Notice
Summary of the contracting process

Ofgem procured specialist software and IT support services for the Vantage components used by its Non-Domestic Renewable Heat Incentive scheme customer relationship management system. The requirement covers bespoke functionality needed to administer the scheme, including continued licensing, support and maintenance of the CRM. The work is an industry-specific software and IT services requirement, including software development, consulting and technical support. Delivery is across the United Kingdom for Ofgem, the public authority responsible for the procurement. The system supports the administration of the scheme and its associated licensing and operational requirements, so relevant suppliers are those able to work with the existing Vantage and CRM environment rather than provide a general-purpose software platform.

The procurement is complete and the contract was awarded to Cantata Limited through a direct award. Ofgem’s stated rationale was that the supplier owns the rights to the software code. The award was made on 13 April 2026, with the contract signed on 27 May 2026. The contract value is £750,000 excluding VAT and £900,000 including VAT. The contract runs from 1 June 2026 to 31 May 2029, with provision for up to two further 12-month renewal periods, giving a maximum extent date of 31 May 2031. There was one completed lot. The award was above the applicable threshold, and the contract is active. A standstill period ended on 27 May 2026.

This award demonstrates demand from Ofgem for a specialist supplier able to support an existing Microsoft-based CRM service and proprietary Vantage software components. A credible competitor for a future requirement would need rights or authorised access to the relevant software code, together with the technical capability to maintain bespoke functionality, provide effective user and system support, and manage licensing and software development activities. Experience of supporting critical public-sector administration systems would be relevant, particularly where service instability could affect scheme operations. Suppliers would also need the capacity to manage platform-level dependencies and incidents affecting Microsoft Dynamics 365, while maintaining contractual support and performance obligations.

How relevant is this notice?

Notice Information

Notice Title

2025-040 Vantage components and Non-Domestic Renewable Heat Incentive (NDRHI) scheme CRM support services

Notice Description

Provision of Vantage components to support the Non-Domestic Renewable Heat Incentive (NDRHI) scheme CRM system which delivers essential bespoke functionality allowing for the administration of the scheme as required for the continued licensing, support, and maintenance of the CRM

Procurement Information

Supplier owns the rights to the software code

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068b55
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069072-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48100000 - Industry specific software package

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£750,000 £500K-£1M
Contracts Value
£750,000 £500K-£1M

Notice Dates

Publication Date
22 Jul 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Apr 20265 months ago
Contract Period
1 Jun 2026 - 31 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ofgem
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

CANTATA LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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