Notice Information
Notice Title
2025-040 Vantage components and Non-Domestic Renewable Heat Incentive (NDRHI) scheme CRM support services
Notice Description
Provision of Vantage components to support the Non-Domestic Renewable Heat Incentive (NDRHI) scheme CRM system which delivers essential bespoke functionality allowing for the administration of the scheme as required for the continued licensing, support, and maintenance of the CRM
Procurement Information
This Transparency Notice is published to inform the market that the Office of Gas and Electricity Markets (Ofgem) intends to make a direct award of a contract to Cantata Limited for the provision of Vantage components and Customer Relationship Management (CRM) support services for the Non-Domestic Renewable Heat Incentive (NDRHI) Scheme. The proposed contract will be for a 3 year period commencing on 1 June 2026 and ending on 01 June 2029 with the option to extend for up to a further 2 x 12 month periods. The direct award is made in accordance with Section 41(1)(a) and Schedule 5, Paragraphs 5 and 6 of the Procurement Act 2023, on the basis that the services can only be supplied by a particular supplier due to exclusive intellectual property rights and the absence of reasonable alternatives. 1.The proposed supplier (Cantata Limited) has exclusive (intellectual property) for the code which is critical to Ofgem Non-Domestic Renewable Heat Incentive (NDRHI) scheme CRM system which delivers essential bespoke functionality allowing for the administration of the scheme as required. Cantata Limited does not share /re-sell/licence, any of its code/intellectual property with/to any third parties. Without this code, no other supplier could provide the bespoke functionally and support service. Ofgem already holds licences to the proprietary software code used within the NDRHI CRM system. This contract constitutes a replacement contract for the continued licensing, support, and maintenance of that software. For the same reasons, 2. The only means by which another supplier could provide services similar to those under the proposed contract would be to undertake extensive discovery to understand the code and bespoke configuration of the CRM. As very significant investment has already been made to deploy and configure the existing system, along with extensive training to staff, partners, and the needed guidance. To undertake significant discovery, training and reconfiguration of the CRM at this juncture would therefore be disproportionate and unreasonable. The new contract will ensure continuity of this essential service and ensure stability and continuity of critical services to NDRHI Scheme participants.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-068b55
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/037908-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK5 - Transparency Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48100000 - Industry specific software package
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £750,000 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 27 Apr 20262 weeks ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 27 Apr 20262 weeks ago
- Contract Period
- 31 May 2026 - 1 Jun 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Pending
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- OFGEM
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- LONDON
- Postcode
- E14 4PU
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI42 Tower Hamlets
- Delivery Location
- Not specified
-
- Local Authority
- Tower Hamlets
- Electoral Ward
- Canary Wharf
- Westminster Constituency
- Poplar and Limehouse
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/037908-2026
27th April 2026 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-068b55-2026-04-27T10:58:57+01:00",
"date": "2026-04-27T10:58:57+01:00",
"ocid": "ocds-h6vhtk-068b55",
"initiationType": "tender",
"parties": [
{
"id": "GB-PPON-PWXD-5991-LZZP",
"name": "Ofgem",
"identifier": {
"scheme": "GB-PPON",
"id": "PWXD-5991-LZZP"
},
"address": {
"streetAddress": "10 South Colonnade",
"locality": "London",
"postalCode": "E14 4PU",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKI42"
},
"contactPoint": {
"name": "Mr Simon Parry",
"email": "procurement2@ofgem.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.ofgem.gov.uk",
"classifications": [
{
"id": "publicAuthoritySubCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - sub-central government"
}
]
}
},
{
"id": "GB-PPON-PLTH-4467-PMCY",
"name": "Cantata Limited",
"identifier": {
"scheme": "GB-PPON",
"id": "PLTH-4467-PMCY"
},
"address": {
"streetAddress": "1 Robert Robinson Avenue",
"locality": "Oxford",
"postalCode": "Ox4 4GA",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKJ14"
},
"contactPoint": {
"email": "info@cantatagroup.com",
"telephone": "01865 784594"
},
"roles": [
"supplier"
],
"details": {
"url": "https://www.cantatagroup.com",
"scale": "sme",
"vcse": false
}
}
],
"buyer": {
"id": "GB-PPON-PWXD-5991-LZZP",
"name": "Ofgem"
},
"tender": {
"id": "2025-040",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "2025-040 Vantage components and Non-Domestic Renewable Heat Incentive (NDRHI) scheme CRM support services",
"description": "Provision of Vantage components to support the Non-Domestic Renewable Heat Incentive (NDRHI) scheme CRM system which delivers essential bespoke functionality allowing for the administration of the scheme as required for the continued licensing, support, and maintenance of the CRM",
"status": "complete",
"procurementMethod": "direct",
"procurementMethodDetails": "Direct award",
"procurementMethodRationale": "This Transparency Notice is published to inform the market that the Office of Gas and Electricity Markets (Ofgem) intends to make a direct award of a contract to Cantata Limited for the provision of Vantage components and Customer Relationship Management (CRM) support services for the Non-Domestic Renewable Heat Incentive (NDRHI) Scheme. The proposed contract will be for a 3 year period commencing on 1 June 2026 and ending on 01 June 2029 with the option to extend for up to a further 2 x 12 month periods. The direct award is made in accordance with Section 41(1)(a) and Schedule 5, Paragraphs 5 and 6 of the Procurement Act 2023, on the basis that the services can only be supplied by a particular supplier due to exclusive intellectual property rights and the absence of reasonable alternatives. 1.The proposed supplier (Cantata Limited) has exclusive (intellectual property) for the code which is critical to Ofgem Non-Domestic Renewable Heat Incentive (NDRHI) scheme CRM system which delivers essential bespoke functionality allowing for the administration of the scheme as required. Cantata Limited does not share /re-sell/licence, any of its code/intellectual property with/to any third parties. Without this code, no other supplier could provide the bespoke functionally and support service. Ofgem already holds licences to the proprietary software code used within the NDRHI CRM system. This contract constitutes a replacement contract for the continued licensing, support, and maintenance of that software. For the same reasons, 2. The only means by which another supplier could provide services similar to those under the proposed contract would be to undertake extensive discovery to understand the code and bespoke configuration of the CRM. As very significant investment has already been made to deploy and configure the existing system, along with extensive training to staff, partners, and the needed guidance. To undertake significant discovery, training and reconfiguration of the CRM at this juncture would therefore be disproportionate and unreasonable. The new contract will ensure continuity of this essential service and ensure stability and continuity of critical services to NDRHI Scheme participants.",
"procurementMethodRationaleClassifications": [
{
"id": "singleSuppliersIntellectualPropertyExclusiveRights"
},
{
"id": "additionalRepeatExtensionPartialReplacement"
}
],
"lots": [
{
"id": "1",
"status": "complete"
}
],
"documents": [
{
"id": "conflictOfInterest",
"documentType": "conflictOfInterest",
"description": "Not published"
}
],
"riskDetails": "1)The supplier is unable to provide effective support for the CRM, resulting in system instability or ongoing issues that impact Ofgem's administration of the NDRHI scheme. 2)There is a risk that as the CRM is a Microsoft product, platform level incidents affecting the Dynamics 365 CRM, which are outside the control of both Ofgem and the supplier, may impact system performance and the supplier's ability to meet contractual obligations."
},
"awards": [
{
"id": "1",
"title": "For provision of Vantage components and Non-Domestic Renewable Heat Incentive (NDRHI) scheme CRM support services",
"status": "pending",
"value": {
"amountGross": 900000,
"amount": 750000,
"currency": "GBP"
},
"mainProcurementCategory": "services",
"aboveThreshold": true,
"suppliers": [
{
"id": "GB-PPON-PLTH-4467-PMCY",
"name": "Cantata Limited"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "48100000",
"description": "Industry specific software package"
},
{
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
}
],
"deliveryAddresses": [
{
"region": "UK",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"contractPeriod": {
"startDate": "2026-06-01T00:00:00+01:00",
"endDate": "2029-06-01T23:59:59+01:00",
"maxExtentDate": "2031-06-01T23:59:59+01:00"
},
"hasRenewal": true,
"renewal": {
"description": "Option for up to 2 years extension"
},
"relatedLots": [
"1"
],
"documents": [
{
"id": "037908-2026",
"documentType": "awardNotice",
"noticeType": "UK5",
"description": "Transparency notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/037908-2026",
"datePublished": "2026-04-27T10:58:57+01:00",
"format": "text/html"
}
],
"milestones": [
{
"id": "1",
"type": "futureSignatureDate",
"dueDate": "2026-05-28T23:59:59+01:00",
"status": "scheduled"
}
]
}
],
"language": "en"
}