NHS Scotland Business Services Programme - Client-Side Partner

{
    "tag": [
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    "id": "ocds-h6vhtk-068bdb-2026-04-27T15:24:47+01:00",
    "date": "2026-04-27T15:24:47+01:00",
    "ocid": "ocds-h6vhtk-068bdb",
    "description": "The values provided in sections II.1.5 and II.2.14 include the initial contract terms of 48 months per Lot and the optional extension periods of 12 months per Lot. Bidders can submit a tender for either Lot 1, Lot 2 or both. Bidders may be awarded to Lot 1 only, Lot 2 only or both based on the outcome of the evaluation for each individual Lot. Three areas have been set up on project 31692 of PCS-Tender: - SPD - Lot 1 - Lot 2 All bidders must navigate to the SPD area and submit a completed SPD. This SPD will be valid for both Lot 1 and Lot 2, therefore only one SPD is required to be completed regardless of whether your organisation is bidding for one or both Lots. All attachments relevant to both Lots, including the Invitation to Tender, contract and appendices are saved within the attachments section of the SPD area on PCS-T. Bidders should then navigate to the relevant Lot(s) and respond to the requirements within. NHSS intend to host a Bidder Day on Teams at 9am - 10.30am on Tuesday 5th May. NHSS will provide a short presentation on the procurement and requirements and there will be time for bidders to ask questions. A Q&A wrap-up session will also be held at 4pm - 5pm on Tuesday 5th May. If you are interested in attending, please provide attendee email addresses via the PCS-T message board. The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 31692. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343 A sub-contract clause has been included in this contract. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363 Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/ A summary of the expected community benefits has been provided as follows: Bidders must agree to support the concept, provision and ongoing development of community benefits provision in relation to the Services. Bidders are required to provide a brief summary of the community benefits that have recently been delivered within Scotland, and also what impact and outcomes these have achieved. Bidders are also required to summarise any community/social benefits that will be delivered as part of this contract if successful. Bidders must also confirm that they will engage with the NHS Scotland Community Benefits Gateway (CBG). (SC Ref:830292)",
    "initiationType": "tender",
    "tender": {
        "id": "NP06826MC",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
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        "title": "NHS Scotland Business Services Programme - Client-Side Partner",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "The Common Services Agency (more commonly known as Public Services Delivery Scotland or PSD Scotland) is undertaking an Open procurement process for a Client-Side Partner(s) to assist the NHS Scotland Business Service Progamme. The Business Services Programme is currently undertaking a procurement process for an integrated ERP system. This Invitation to Tender (ITT) will be used to select an appropriate organisation(s) as a Client-Side Partner who will support the NHSS National Programme Team in implementing the preferred ERP solution with the systems integrator, whilst also supporting on the consequential changes to personnel and the ways in which they work.",
        "value": {
            "amount": 13000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "title": "Lot 1 - Technical and Commercial",
                "description": "Lot 1 encompasses the technical and commercial requirements to support the NHSS National Programme Team and Health Boards in delivering the Authority responsibilities in relation to the new ERP solution, and review and assess the activities required by the systems integrator to achieve the successful design and implementation of the new system, including providing assurance of the systems integrator activities where required. Additional information: The value of this Lot is estimated to be GBP 10m.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Quality",
                            "type": "quality",
                            "description": "70"
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                        {
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                            "description": "30"
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                },
                "contractPeriod": {
                    "durationInDays": 1440
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                "hasRenewal": true,
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                "status": "active"
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            {
                "id": "2",
                "title": "Lot 2 - People and Service Design",
                "description": "Lot 2 relates to the people and service design elements of the new ERP solution implementation. This will include the common operating model (design and execution), change management and advising on the system roll-out from a people and culture perspective. Additional information: The value of this Lot is estimated to be GBP 3m.",
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                            "description": "70"
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                    "durationInDays": 1440
                },
                "hasRenewal": true,
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                        "region": "UKM"
                    }
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                "deliveryLocation": {
                    "description": "Scotland"
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                "relatedLot": "1"
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                "id": "2",
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        "selectionCriteria": {
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                    "description": "Bidders are required to provide statement of accounts or extracts relating to their business for the previous 3 years. The Authority may require bidders to provide additional information to demonstrate financial standing. Additional information can include but not limited to: - parent company accounts (if applicable) - - deeds of guarantee banker's statements and references - accountants' references - management accounts - financial projections, including cash flow forecasts - details and evidence of previous contracts, including contract values - capital availability - guarantees may be required from parent companies and from banks. Bidders who cannot provide suitable evidence of a secure financial standing may be excluded from the procurement.",
                    "minimum": "Bidders must demonstrate the following financial capacity over the last 3 years: - Lot 1 only - turnover in respect of its most recent three full financial years must have been equal to or more than GBP 8m per annum. - Lot 2 only - turnover in respect of its most recent three full financial years must have been equal to or more than GBP 2.4m per annum. All Lots - profitability in respect of its most recent three full financial years must have been equal to or more than 7% of its annual turnover. Bidders must confirm they have or will be able to obtain the required levels of insurance for all Lots: - Employer's (compulsory) liability insurance = GBP 10 million; - Public liability insurance = GBP 10 million; - Professional indemnity insurance = GBP 10 million;",
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        "reviewDetails": "Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts: An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session"
    },
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            "name": "The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)",
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                "streetAddress": "1 South Gyle Crescent.",
                "locality": "Edinburgh",
                "region": "UKM",
                "postalCode": "EH12 9EB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 1312756000",
                "email": "nss.ITprocurement@nhs.scot",
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            "name": "Sheriff Court House",
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            "address": {
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                "locality": "Edinburgh",
                "postalCode": "EH1 1LB",
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    "buyer": {
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        "name": "The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)"
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