Award

Language Interpretation and Translation Services

WEST SUSSEX COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Award

28 Apr 2026 at 14:32

UK6 - Contract Award Notice
Award

28 Apr 2026 at 14:08

UK5 - Transparency Notice
Summary of the contracting process

West Sussex County Council has awarded a contract for Language Interpretation and Translation Services, situated in Chichester, United Kingdom. The procurement is under the category of services and follows a direct award method. The contract with MIGRANT HELP TRADING LIMITED trading as CLEAR VOICE begins on 22nd May 2026 and will run through to 31st December 2027, covering telephone, video, and face-to-face interpretation services, along with translation, typesetting, and additional language-related support. The value is set at £950,000. The award stage is currently pending, with key documentation published on 28th April 2026, and the standstill period ending on 8th May 2026.

This procurement presents substantial opportunities for businesses specialising in language services, particularly those offering comprehensive interpretation and translation solutions. Small to medium-sized enterprises with expertise in delivering on-demand and pre-booked interpreting services, along with capabilities in language translation and additional support services such as braille and easy-read, might find this contract conducive to growth. Furthermore, companies operating within the UK and familiar with public sector frameworks will benefit from engaging in such direct award contracts to expand their market presence.

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Notice Information

Notice Title

Language Interpretation and Translation Services

Notice Description

The Service Provider shall provide the following Language Services to the Council during the Contract Period: 1. On Demand Telephone Interpreting (24/7/365): On demand telephone interpreting to provide immediate access to language support whenever required by the Council. 2. Pre Booked Telephone Interpreting: Telephone interpreting arranged in advance in accordance with the Council's requirements. 3. Pre Booked Video Interpreting (spoken): Video interpreting for spoken languages, delivered on a platform that meets the Council's operational needs. 4. Pre Booked Video Interpreting (non spoken): Video interpreting for non spoken languages, including British Sign Language and related communication methods. 5. Face to Face Interpreting (spoken and BSL): In person interpreting for circumstances where remote interpreting is unsuitable. The Service Provider shall allocate the closest available Interpreter to the assignment location to minimise travel time and expenses. 6. Translation Services: The Service Provider shall deliver written translations in all forms requested by the Council. Translations shall be completed to a high standard, ensuring accurate rendering of the content and intent of the source document, with appropriate idiomatic style and nuance. Translation work will be managed by suitably qualified and experienced linguist Project Managers. 7. Typesetting: The Service Provider shall deliver completed translations in the same format as the original source document, provided that the Council supplies all original source files, including links and fonts. 8. Easy Read Services 9. Braille Services 10. On Demand Video: To be made available once launched by the Service Provider. Pricing and operational details shall be confirmed by the Service Provider and agreed through the Change Control Procedure where appropriate. 11. Additional Services available on request: The Service Provider may also provide BSL video with subtitles, transcription, audio to text services, text to audio services, and Deaf Relay Interpreters when requested by the Council.

Procurement Information

West Sussex County Council call off East Sussex County Council Framework. The new framework excludes Migrant Trading Limited. Changing supplier would cause significant inconvenience.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068d0d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/038735-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79530000 - Translation services

79540000 - Interpretation services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£950,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
28 Apr 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Apr 20261 weeks ago
Contract Period
21 May 2026 - 31 Dec 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST SUSSEX COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHICHESTER
Postcode
PO19 1RQ
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ27 West Sussex (South West)
Delivery Location
Not specified
Local Authority
Chichester
Electoral Ward
Chichester Central
Westminster Constituency
Chichester

Supplier Information

Number of Suppliers
1
Supplier Name

MIGRANT HELP TRADING LIMITED TRADING AS CLEAR VOICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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