Planning

Visitor Oyster Cards and Website Development

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Planning

29 Apr 2026 at 14:11

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Transport for London is currently in the planning stage for a procurement process titled "Visitor Oyster Cards and Website Development," focusing on services such as global marketing, fulfilment, account management, and customer service provisions for the Visitor Oyster Card. This process falls under the services category, with a contract period slated from 1st November 2026 to 1st November 2029. Transport for London is seeking feedback to inform its procurement strategy and aims to determine whether the contract should remain singular or be split into separate components. Businesses interested in participating are encouraged to respond to the market engagement questionnaire by the 22nd May 2026 deadline. The contract's anticipated value amounts to £643,000, with a gross value of £771,000.

This procurement process presents a lucrative opportunity for businesses specialising in commercial property management, web server software development, website design and operation, and advertising and marketing services. Companies with capabilities in managing comprehensive service contracts or those preferring specialised roles can explore potential pathways to collaboration with Transport for London. Given the focus on international visitors and the integration of services across multiple transport networks, firms with experience in customer-facing technology solutions and global marketing strategies are ideally positioned to benefit from this tender. The questionnaire engagement mechanism allows businesses to influence the procurement approach, potentially aligning it more closely with their expertise.

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How relevant is this notice?

Notice Information

Notice Title

Visitor Oyster Cards and Website Development

Notice Description

The Visitor Oyster Card (VOC) provides a specific pay as you go product for visitors to London. The product can be purchased by visitors from outside the M25 motorway in the UK and across the world, unlike the traditional Oyster Card, the VOC can only be brought prior to arrival in London & all customers are charged a non-refundable PS5 activation fee. The VOC can be used wherever an Oyster card can be used, as well as on the Gatwick & Heathrow Express services. Whilst the PS10.50 fee remains consistent for all denominations, Visitors can buy the VOC pre-loaded with various amounts of credit from PS10 - PS50. This MSQ is addressing the marketing, fulfilment, account management, website management and customer service provision for the VOC, all of which is currently managed within one contract, by a single partner. This MSQ is seeking to gain insight if the scope and requirement can be procured as one, or split.

Planning Information

TfL wishes to seek your views on the extent of your capability, capacity and appetite for the global marketing, fulfilment, account management and customer service provisions for the Visitor Oyster Card as described in Section 3. The feedback from this questionnaire will help inform decisions on the final procurement strategy and route to market for the promotion of the Visitor Oyster Card and will work alongside any other option appraisal work undertaken. TfL would appreciate your feedback in the form of a response to the following questionnaire, with the specific questions to be answered in the blank tables/boxes provided. Should you consider a particular question as not applicable to your organisation, please state "not applicable" in the tables/boxes provided. Please note responses to the questionnaire does not form part of any formal procurement process. If you are interested in this opportunity, please contact Tyreke Brooks - tyrekebrooks@tfl.gov.uk.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068e37
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039307-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

70332200 - Commercial property management services

72212222 - Web server software development services

72413000 - World wide web (www) site design services

72415000 - World wide web (www) site operation host services

79340000 - Advertising and marketing services

Notice Value(s)

Tender Value
£643,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
29 Apr 20263 days ago
Submission Deadline
Not specified
Future Notice Date
22 May 20263 weeks to go
Award Date
Not specified
Contract Period
1 Nov 2026 - 1 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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