Award

Out of Hours Call Service

PLYMOUTH COMMUNITY HOMES LIMITED

This public procurement record has 1 release in its history.

Award

30 Apr 2026 at 08:27

Summary of the contracting process

The procurement process for the ‘Out of Hours Call Service’ has been completed by Plymouth Community Homes Limited, encompassing the industry category of telephone-answering services. This direct procurement method involved a contract award to Orbis Protect Limited, a large supplier based in Uxbridge, UK. The contract, valued at £44,322 excluding VAT, is set to commence on 1 May 2026 and will run through to 31 March 2027. The associated legal basis for this procurement is outlined in UK legislation (2023/54). The entire process required no open competition as it fell below the threshold for competitive tendering.

This procurement offers growth opportunities primarily for large service providers specialised in telephone-answering services. Businesses involved in telecommunications and customer service outsourcing stand to benefit and increase their market presence through similar opportunities, as the demand for efficient out-of-hours communication solutions continues to rise within public sector organisations. Companies with established infrastructure for handling large volumes of calls outside regular business hours are particularly well-suited to compete in this niche.

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Notice Title

Out of Hours Call Service

Notice Description

Out of hours call service through to and including March 27

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068ec5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039622-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£44,322 Under £100K

Notice Dates

Publication Date
30 Apr 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Apr 20262 weeks ago
Contract Period
30 Apr 2026 - 31 Mar 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
PLYMOUTH COMMUNITY HOMES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PLYMOUTH
Postcode
PL6 5DH
Post Town
Plymouth
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
Not specified

Local Authority
Plymouth
Electoral Ward
Budshead
Westminster Constituency
Plymouth Moor View

Supplier Information

Number of Suppliers
1
Supplier Name

ORBIS PROTECT

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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