Award

Annual Support and Transaction Rates

VIVID HOUSING LTD

This public procurement record has 1 release in its history.

Award

30 Apr 2026 at 10:00

UK5 - Transparency Notice
Summary of the contracting process

VIVID Housing Ltd, a UK-based sub-central public authority with headquarters in Portsmouth, is managing a procurement process titled "Annual Support and Transaction Rates." The tender is part of the IT services industry category and is focused on account support and transaction rates for core business and technical operations. The procurement stage is complete, with a contract awarded to ACCESS PAYSUITE LTD. The contract runs from 11 May 2026 to 10 May 2027, ensuring continuity during a significant organisational and technology transformation programme expected to conclude in early 2027. This procurement follows a direct award method due to the absence of viable competition, as ACCESS PAYSUITE LTD uniquely holds the technical capability required by VIVID during this period.

This tender presents business growth opportunities specifically for suppliers capable of delivering bespoke, fully integrated IT solutions that support significant operational transformation. Companies with expertise in IT services, particularly in consulting, software development, and support, may find similar future opportunities with VIVID as they consider competitive procurement options post-transformation. The contract’s continuity and focus on stable service deliverance highlight the need for businesses offering robust, low-risk implementation potentially capable of managing transitions and system stability under high-stakes conditions. As VIVID completes its transformation programme, opportunities may arise for competitive tenders targeting similar high-value IT service projects.

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Notice Information

Notice Title

Annual Support and Transaction Rates

Notice Description

Account support and transaction rates for all core business and technical operations.

Procurement Information

VIVID intends to make a direct award in accordance with section 41(1)(b) of the Procurement Act 2023, on the grounds that competition is absent for technical reasons and only one supplier is capable of delivering the required services at this time. The services currently provided by Access comprise a bespoke and highly integrated solution that underpins critical business and technical operations. The solution has been configured and embedded over time in a manner that is unique to the incumbent supplier, such that substitution or replication by an alternative supplier would require disproportionate technical change, re-engineering, and system disruption. VIVID is currently in the final stages of a major organisational and technology transformation programme, including migration to a new platform, expected to continue until early 2027. During this period, VIVID does not have the technical or operational capacity to support migration to an alternative supplier or the implementation of a new solution without creating significant and unacceptable operational, delivery, and service continuity risks. Both business and IT teams are fully committed to the delivery of this transformation programme. Transitioning to a different supplier during this period would threaten the stability of core services and undermine the successful completion of the programme. As such, a competitive procurement exercise is not practicable at this time, as no alternative supplier could meet the authority's requirements without causing material risk to essential operations. The proposed contract represents a continuation of the existing service arrangement and is required to maintain continuity and stability throughout the transformation period. The scope remains materially unchanged, with adjustments limited to revised charging resulting from increased IT service management costs. VIVID considers that the restriction of competition is strictly limited to the period necessary to complete the transformation programme, after which the authority intends to consider future competitive procurement options once technical constraints and capacity limitations no longer apply.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068ef6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039719-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£372,297 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
30 Apr 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Apr 20262 weeks ago
Contract Period
10 May 2026 - 10 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
VIVID HOUSING LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PORTSMOUTH
Postcode
PO2 8HB
Post Town
Portsmouth
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ31 Portsmouth
Delivery Location
Not specified
Local Authority
Portsmouth
Electoral Ward
Nelson
Westminster Constituency
Portsmouth North

Supplier Information

Number of Suppliers
1
Supplier Name

ACCESS PAYSUITE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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