Planning

Provision of Arrears Prioritisation and Prevention Software

LONDON BOROUGH OF BARKING AND DAGENHAM COUNCIL

This public procurement record has 1 release in its history.

Planning

11 May 2026 at 15:22

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Barking and Dagenham Council is in the planning stage of procuring a data analytics partner to develop an arrears prioritisation and prevention software. This procurement involves services in the cloud-based income management sector, aimed at improving the council’s rent collection efficiency and reducing tenant debts across the UKI52 region, primarily in Barking, London. The process is currently in the planning phase, with a milestone set for a market engagement event scheduled for 9th June 2026. Interested businesses must confirm their participation by 1st June 2026. The procurement method involves a market engagement approach to define the requirements for a cloud-based platform that leverages data analysis to anticipate and prevent rent arrears.

This tender presents significant opportunities for businesses specialising in financial and data analysis software, particularly those adept in cloud-based solutions that automate and optimise operational efficiencies. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this an ideal opportunity, given the project's scope of enhancing social housing management and tenant support. The emphasis on intelligent automation and tailored tenant support suggests a need for providers with robust analytical capabilities, offering a platform that can address both operational efficiency and client well-being. The upcoming market engagement event enables businesses to align themselves with the council’s vision, understand the procurement timeline, and establish networks for potential collaborations.

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Notice Information

Notice Title

Provision of Arrears Prioritisation and Prevention Software

Notice Description

Market Engagement - Provision of Arrears Prioritisation and Prevention Software The London Borough of Barking and Dagenham (LBBD) will be procuring for a data analytics partner to provide an arrears and prevention software. The service required is a cloud-based income management platform which will be given transactional data extracts from our internal Housing Management System Capita Open. The data will then be used to optimise the Council's rent collection, reduce arrears, and manage tenant debts. The platform will also need to analyse rent transaction data and accurately forecast which tenants are likely to fall into arrears thus allowing housing officers to take proactive actions and intervention early. Key requirements: * Data analysis: analyses data to create a prioritised list of cases, enabling officers to focus on the highest-risk tenants first. * Arrears reduction: proactively identify and communicate rent arrears to tenants prompting early actions which should in turn significantly reduce the volume of arrears and show a reduction in rent arrears resulting in fewer evictions, and more sustained tenancies. * Operational Efficiency due to Intelligent automation: automate repetitive tasks and provide tailored nudges/reminders to tenants thus saving time for staff and allowing staff to focus on more complex cases thus reducing overall workload. * Comprehensive analytics: produce reports, offering insights into officer productivity, team performance, and arrears trends. * Tailored tenant support: enable officers to identify vulnerable tenants who need targeted support. Identify issues early and support tenants to avoid debt spiralling, improve tenants' wellbeing by reducing stress from rent debts and supports tenancy sustainment, shifting the focus from admin to proactive engagement. The Council invites suitably qualified providers to attend a market engagement event where it will present the Council's requirements for the above service. This event will be held via Teams at 2pm 9th June 2026. This event will offer an opportunity to inform providers of the Council's vision for services, its tendering process and timetable for procurement. There will also be opportunity for providers to seek clarity on the service, ask questions and make comments where appropriate. Key topics for the day will be; * An introduction to Barking & Dagenham * The demographics of the council as a social housing provider * Current service provision * The new model - key themes and components of future service provision * The 'ask' from providers and indicative budget * Procurement Process * Discussion & Questions Organisations interested in attending the event should confirm their attendance by emailing edna.amolo@lbbd.gov.uk by close of business 1st June 2026. Please include the job titles/roles of attendees and their contact details, to ensure the sessions are planned effectively and enable us to make contact with attendees should there be any unforeseen circumstances. Disclaimer: This exercise is not part of any pre-qualification or selection process. It is intended as an awareness, communication and information-gathering exercise offering an opportunity for potential providers to help understand procurement intentions and offer opportunities for potential future providers to network, forge partnerships and start thinking about service delivery models. The Council is not liable for any costs, fees or expenses incurred by any party participating in this exercise. Any procurement of any services, supplies or works by the Council in due course will be carried out strictly in accordance with the provisions Procurement Act 2023.

Planning Information

The London Borough of Barking and Dagenham (LBBD) will be procuring for a data analytics partner to provide an arrears and prevention software. The service required is a cloud-based income management platform which will be given transactional data extracts from our internal Housing Management System Capita Open. The data will then be used to optimise the Council's rent collection, reduce arrears, and manage tenant debts. The platform will also need to analyse rent transaction data and accurately forecast which tenants are likely to fall into arrears thus allowing housing officers to take proactive actions and intervention early. Key requirements: • Data analysis: analyses data to create a prioritised list of cases, enabling officers to focus on the highest-risk tenants first. • Arrears reduction: proactively identify and communicate rent arrears to tenants prompting early actions which should in turn significantly reduce the volume of arrears and show a reduction in rent arrears resulting in fewer evictions, and more sustained tenancies. • Operational Efficiency due to Intelligent automation: automate repetitive tasks and provide tailored nudges/reminders to tenants thus saving time for staff and allowing staff to focus on more complex cases thus reducing overall workload. • Comprehensive analytics: produce reports, offering insights into officer productivity, team performance, and arrears trends. • Tailored tenant support: enable officers to identify vulnerable tenants who need targeted support. Identify issues early and support tenants to avoid debt spiralling, improve tenants' wellbeing by reducing stress from rent debts and supports tenancy sustainment, shifting the focus from admin to proactive engagement. The Council invites suitably qualified providers to attend a market engagement event where it will present the Council's requirements for the above service. This event will be held via Teams at 2pm 9th June 2026. This event will offer an opportunity to inform providers of the Council's vision for services, its tendering process and timetable for procurement. There will also be opportunity for providers to seek clarity on the service, ask questions and make comments where appropriate. Key topics for the day will be; • An introduction to Barking & Dagenham • The demographics of the council as a social housing provider • Current service provision • The new model - key themes and components of future service provision • The 'ask' from providers and indicative budget • Procurement Process • Discussion & Questions Organisations interested in attending the event should confirm their attendance by emailing edna.amolo@lbbd.gov.uk by close of business 1st June 2026. Please include the job titles/roles of attendees and their contact details, to ensure the sessions are planned effectively and enable us to make contact with attendees should there be any unforeseen circumstances. Disclaimer: This exercise is not part of any pre-qualification or selection process. It is intended as an awareness, communication and information-gathering exercise offering an opportunity for potential providers to help understand procurement intentions and offer opportunities for potential future providers to network, forge partnerships and start thinking about service delivery models. The Council is not liable for any costs, fees or expenses incurred by any party participating in this exercise. Any procurement of any services, supplies or works by the Council in due course will be carried out strictly in accordance with the provisions Procurement Act 2023.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069611
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/043167-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48441000 - Financial analysis software package

72316000 - Data analysis services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 May 20263 days ago
Submission Deadline
Not specified
Future Notice Date
1 Jun 20263 weeks to go
Award Date
Not specified
Contract Period
31 May 2027 - 31 May 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF BARKING AND DAGENHAM COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BARKING, LONDON
Postcode
IG11 7LU
Post Town
Ilford
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI52 Barking & Dagenham and Havering
Delivery Location
TLI52 Barking & Dagenham and Havering
Local Authority
Barking and Dagenham
Electoral Ward
Abbey
Westminster Constituency
Barking

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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