Crisis Resilience Fund - Eligibility & Resilience Services

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        {
            "id": "GB-PPON-PBHM-7586-PWLP",
            "name": "Hampshire County Council",
            "identifier": {
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                "id": "PBHM-7586-PWLP"
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                "streetAddress": "High St, The Castle",
                "locality": "Winchester",
                "postalCode": "SO23 8UJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ36"
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    "buyer": {
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        "name": "Hampshire County Council"
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                "id": "engagement",
                "type": "engagement",
                "description": "Hampshire County Council is seeking to understand the current market capacity and capability to deliver elements of the Crisis and Resilience Fund (CRF). This market engagement exercise is not a tender or competitive process. Information gathered will be used to inform service design, delivery models and future commissioning decisions. Responses will not be scored, and participation does not form part of any future assessment. The Authority invite interested organisations to complete a questionnaire that can be requested via the Authority's e-tendering system, In-tend. Registering on In-tend * Providers interested in completing the questionnaire are encouraged to register on In-tend at https://in-tendhost.co.uk/hampshire/ * We recommend that you refer to the e-tendering guidance for suppliers which can be found by clicking on 'Information for Suppliers' at the top of the In-Tend home page. * If your organisation is not registered on the Hampshire In-tend portal, please go to the website stated above and click on the 'Register' tab - registration is free. Requesting the Questionnaire * Once registered, please search AS29109 'HCC CRF Eligibility & Resilience Services'. You will be able to download the Questionnaire from here which is a Word document. * Please complete your organisation details and answer all questions, and return attached to correspondence by the deadline 17:00 on 29 May 2026. Receiving Notification Emails To ensure you receive email alerts and notifications from our system, please add the email domain '@in-tendorganiser.co.uk' to your Safe Senders list.",
                "dueDate": "2026-05-29T23:59:59+01:00",
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        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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        "title": "Crisis Resilience Fund - Eligibility & Resilience Services",
        "description": "The Crisis and Resilience Fund replaces the Household Support Fund and is intended to provide crisis support to households experiencing financial hardship, helping residents meet essential living costs and build longer-term resilience. Local Authorities are required to deliver support quickly, transparently, and in a way that maintains accountability for public funds. The Fund is intended to cover a wide range of low-income households in need including pensioners, unpaid carers, care leavers, disabled people, families with children of all ages, and single-person households, and those struggling with one-off financial shocks or unforeseen events. In line with the grant criteria, the funding should be allocated across two strands: * Crisis Payments: A cash-equivalent approach to meet urgent needs (food, utilities, essential goods). This should be a multi-channel application-based process, allowing for individuals to self-refer. The fund should be available year-round, with flexible eligibility for low-income households and those facing a financial shock. Crisis payments should be person centred, trauma informed and needs based. * Resilience Services: Initiatives to build financial resilience for individuals and the community and includes services such as debt advice, income maximisation, savings advice and affordable credit. * Community Coordination: Investment in activities that connect and enhance the local support landscape - strengthening partnerships, referral pathways, and local welfare ecosystems. To deliver Crisis Payments and comply with the DWP guidance, there is a need for a robust digital payment solution that can deliver payments through multiple channels and support multiple delivery routes, including payments being made by trusted professional partners, internal teams and other commissioned providers. The payment system must reduce administrative burden, enable consistent controls across schemes, be accessible and provide accurate management information for local oversight and DWP reporting. The commissioning of a dedicated payment system will ensure the Council and trusted partners can deliver crisis payments at pace, scale provision to meet fluctuating demand, deliver payments in the most appropriate way for individuals and maintain strong governance and assurance throughout the life of the programme. The CRF Programme will run initially until 31 March 2029. HCC's allocation for 26/27 is PS11.3 million. Local authorities have the discretion to use the funding in various ways to support vulnerable households, including the distribution of crisis payments. Initial estimates indicate that up to 30% of HCC's allocation will be used for this purpose.",
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                        "countryName": "United Kingdom"
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                        "countryName": "United Kingdom"
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        "value": {
            "amountGross": 6200000,
            "amount": 6200000,
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                            "description": "Question 5 - Eligibility Assessment & Decision-Making (Word count 1200)",
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        "status": "complete",
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            "endDate": "2026-07-20T14:00:59+01:00"
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            "endDate": "2026-08-12T23:59:59+01:00"
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                "id": "conflictOfInterest",
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        "contractTerms": {
            "financialTerms": "Invoices to be raised by supplier Quarterly (from 1st October 2026 onwards) and paid by HCC within their agreed terms."
        },
        "riskDetails": "No Bids - Non-compliance with mandatory obligations If a Supplier is not found for this service, HCC will not be able to meet the mandatory obligations for the CRF set by the DWP. Mobilisation - failure to meet DWP mandatory obligations The scheme was established within a short timeframe, requiring Hampshire County Council to complete all necessary approval processes and mobilise a service provider at pace in order to commence delivery promptly. Any delay in mobilisation could result in failure to meet DWP payment targets, potentially leading to funding clawback, audit challenge, and reputational damage through negative publicity. Delays in eligibility decision-making This could result in failure to provide timely crisis support. Inadequate audit trails or record-keeping This could undermine transparency and assurance of public fund use. Insufficient accessibility Particularly for vulnerable or digitally excluded residents. Failure to deliver effective resilience support This could lead to increasing repeat crisis demand and pressure on the fund."
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            "statusDetails": "Following a review of the procurement requirement, additional requirements have been identified which may materially change the requirements of the tender. As a result, the current tender process is being terminated and a new procurement exercise will be undertaken to reflect the revised requirements.",
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