Planning

Provision of Contact Centre and Telephony Services

DRIVER AND VEHICLE LICENSING AGENCY

This public procurement record has 1 release in its history.

Planning

19 May 2026 at 11:36

UK1 - Pipeline Notice
Summary of the contracting process

The Driver and Vehicle Licensing Agency (DVLA), a central government public authority based in Swansea, is planning a procurement titled "Provision of Contact Centre and Telephony Services". This procurement, under transaction ID CRN/26/06, focuses on telecommunications equipment and supplies, suitable for businesses within this sector. The procurement process is at the planning stage, with a pipeline notice published on 19 May 2026. A selective procurement method will be employed, aiming for an award under a framework agreement. This initiative will have a significant impact, given its substantial budget, earmarked at £35 million, with a gross value of £45 million. The contract period is scheduled from 8 March 2028 to 7 March 2033, with a potential extension up to 7 March 2035, covering the United Kingdom as the delivery location.

This tender presents considerable opportunities for businesses specialising in providing telecommunications equipment and telephony services, particularly those adept at managing large-scale contact centre solutions. The procurement is competitive and is especially accommodating for SMEs, as reflected in the suitability criteria. Engaging in this contract could offer significant growth potential for businesses seeking to establish or expand their footprint in the public sector. With a planned commencement in 2028, businesses have ample time to position themselves strategically to compete effectively within this high-value procurement process. Such a tender is ideal for firms with robust telecommunications capabilities and experience in dealing with central government contracts.

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Notice Information

Notice Title

Provision of Contact Centre and Telephony Services

Notice Description

Provision of Contact Centre and Telephony Solutions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069bcd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/045709-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32500000 - Telecommunications equipment and supplies

Notice Value(s)

Tender Value
£35,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 May 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
8 Mar 2028 - 7 Mar 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DRIVER AND VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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