Planning

UOW992 Customer Relationship Management (CRM) System

UNIVERSITY OF WORCESTER

This public procurement record has 1 release in its history.

Planning

20 May 2026 at 11:43

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The University of Worcester is in the planning stage of procuring a Customer Relationship Management (CRM) system, specifically titled "UOW992 Customer Relationship Management (CRM) System." This initiative is categorised under the goods industry, focusing on Customer Relation Management software packages, with the delivery address located in the UKG12 region of the United Kingdom. Key activities include a preliminary market engagement event scheduled via Microsoft Teams on Tuesday, 16 June 2026, with additional responses to be submitted by 24 June 2026. This engagement aims to gather insights into the marketplace and inform the subsequent tendering process, which will further support student recruitment, communications, and stakeholder engagement at the University.

This tender presents significant business growth opportunities, particularly for companies specialising in CRM software solutions within the UK. Businesses that provide innovative and effective customer management systems, along with dependable support services, will be well-suited to compete for this contract. Engaging in this tender process allows businesses to align with the educational sector, expanding their outreach in the public domain by fulfilling the University’s CRM needs over an initial contract period beginning in March 2028 and concluding in February 2033. This opportunity not only offers potential for partnership with a reputable academic institution but also allows for the prospective enhancement of business credibility and presence in the CRM industry.

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Notice Information

Notice Title

UOW992 Customer Relationship Management (CRM) System

Notice Description

The University of Worcester is seeking to procure and implement a new Customer Relationship Management (CRM) system to support student recruitment, communications and stakeholder engagement. The initial stage of this process is for preliminary market engagement. The University is undertaking this stage to understand more about the current market and products and to use the information gained in this phase to inform the tender process.

Planning Information

Further information on the University's requirement can be found on the University's In-tend portal (https://in-tendhost.co.uk/universityofworcester/aspx/Tenders/Current) Interested parties should respond to the Preliminary Market Engagement document. A preliminary market engagement event will be held on Microsoft Teams on Tuesday 16 June 2026 @ 2pm.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069d52
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/046338-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20263 days ago
Submission Deadline
Not specified
Future Notice Date
24 Jun 20262 months to go
Award Date
Not specified
Contract Period
1 Mar 2028 - 28 Feb 2033 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF WORCESTER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WORCESTER
Postcode
WR2 6AJ
Post Town
Worcester
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG12 Worcestershire CC
Delivery Location
TLG12 Worcestershire CC
Local Authority
Worcester
Electoral Ward
St Clement
Westminster Constituency
Worcester

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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