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Provision of Service Desk Accreditation and Membership

Driver & Vehicle Licensing Agency

This public procurement record has 1 release in its history.

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21 May 2026 at 09:47

UK7 - Contract Details Notice
Summary of the contracting process

The Driver and Vehicle Licensing Agency (DVLA), located in Swansea, United Kingdom, has completed the procurement process titled "Provision of Service Desk Accreditation and Membership" under the industry category of services, with a focus on auditing services. The procurement was concluded on 21st May 2026, designed to support the enhancement of service desks through recognised accreditation and membership via a direct procurement method, classified as below threshold without competition. The contract, awarded to the Service Desk Institute, an SME based in Orpington, is active and spans from 1st May 2026 to 30th April 2029, with an option to extend for an additional 12 months.

This tender presents significant opportunities for businesses aiming to expand their service offerings, particularly those engaged in accreditation and consultancy services. Small to medium-sized enterprises (SMEs) that specialise in auditing and certifications for service and support centres would find themselves well-suited to bid for similar opportunities. By securing contracts with central government authorities like the DVLA, businesses can enhance their reputation and expand their reach in the public sector marketplace.

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Notice Information

Notice Title

Provision of Service Desk Accreditation and Membership

Notice Description

This procurement is the Service Desk Institute contract which provides annual membership, surveillance audits and accreditation. It will offer the only recognised accreditation/certification for service desks.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069e77
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/046798-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79212000 - Auditing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£55,140 Under £100K

Notice Dates

Publication Date
21 May 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 May 2026 - 30 Apr 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Driver & Vehicle Licensing Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

Service Desk Insitute

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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