Award

Customer Journey Mapping

WANDLE HOUSING ASSOCIATION LIMITED

This public procurement record has 1 release in its history.

Award

21 May 2026 at 10:55

Summary of the contracting process

The procurement process initiated by Wandle Housing Association Limited, based in London, is titled "Customer Journey Mapping" and falls under the services industry category with an emphasis on office-support services. The tender involved a direct procurement method, described as 'below threshold - without competition,' indicating a streamlined approach for projects of a smaller scale. The contract was awarded to THE4OC LIMITED, also located in London. The process reached the awarding stage with the status marked as complete as of 21st May 2026. The service delivery spans multiple regions across the UK, and the contract period was set from 13th October 2025 to 12th December 2025.

This tender for customer journey mapping services offers substantial opportunities for businesses specialising in office-support services, particularly those capable of delivering innovative solutions to enhance customer interactions. SMEs like THE4OC LIMITED, successful in securing this contract, may find similar opportunities well-suited to businesses adept in handling projects below standard procurement thresholds. Companies with operations in various regions of the UK, or those seeking to expand their public sector clientele, could leverage such tenders to drive business growth and enhance their portfolio of public authority contracts.

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How relevant is this notice?

Notice Title

Customer Journey Mapping

Notice Description

For Customer Journey Mapping

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069ee8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/046983-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79500000 - Office-support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£39,500 Under £100K

Notice Dates

Publication Date
21 May 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Sep 20258 months ago
Contract Period
12 Oct 2025 - 12 Dec 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WANDLE HOUSING ASSOCIATION LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8NW
Post Town
South East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
Not specified

Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

THE4OC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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