Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Twilio SMS Gateway for MITEL Contact Centre Solution

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

Award

10 Jun 2026 at 09:43

UK7 - Contract Details Notice
Award

21 May 2026 at 12:01

UK5 - Transparency Notice
Summary of the contracting process

Sandwell Metropolitan Borough Council has concluded a procurement process for a "Twilio SMS Gateway for MITEL Contact Centre Solution," located in the United Kingdom. The procurement, which falls under the IT services category, was conducted through a direct award method due to it being below the competition threshold. The contract was awarded to ZING DEV LIMITED, indicating the completion stage of the process. The contract was signed on 26th May 2026 and is set to be active from 1st June 2026 until 30th September 2028. The project aims to integrate SMS messaging capabilities by using a Twilio SMS gateway compatible with the existing MITEL Contact Centre solution.

This contract presents a targeted opportunity for businesses specialised in IT services, particularly those that can deliver consultancy, software development, and support services. The direct award highlights ZING DEV LIMITED as the singular supplier capable of meeting specific compatibility requirements for the MITEL Contact Centre Solution. Small and medium-sized enterprises (SMEs) focusing on innovative telecommunication solutions might find similar opportunities lucrative as public authorities continue upgrading and integrating advanced communication technologies. Such projects can enhance business profiles and expand market capabilities when aligned with precise client needs and technical expertise.

How relevant is this notice?

Notice Information

Notice Title

Twilio SMS Gateway for MITEL Contact Centre Solution

Notice Description

This contract was undertaken as a direct award for the requirement of the Twilio SMS Gateway which will allows MITEL Contact Centre solution to send SMS messaging. Zing Dev is the sole supplier who provides the SMS gateway which is compatible with the MITEL solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069f1d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/054611-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£23,364 Under £100K
Contracts Value
£23,364 Under £100K

Notice Dates

Publication Date
10 Jun 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 May 20262 months ago
Contract Period
31 May 2026 - 30 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OLDBURY
Postcode
B69 3DE
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
Not specified
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Supplier Information

Number of Suppliers
1
Supplier Name

ZING DEV

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-069f1d-2026-06-10T10:43:12+01:00",
    "date": "2026-06-10T10:43:12+01:00",
    "ocid": "ocds-h6vhtk-069f1d",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PJHD-8764-YRJJ",
            "name": "Sandwell Metropolitan Borough Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PJHD-8764-YRJJ"
            },
            "address": {
                "streetAddress": "Sandwell Council House, Freeth Street",
                "locality": "Oldbury",
                "postalCode": "B69 3DE",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG37"
            },
            "contactPoint": {
                "email": "Procurement_SMBC@sandwell.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-11961563",
            "name": "ZING DEV LIMITED",
            "identifier": {
                "scheme": "GB-COH",
                "id": "11961563"
            },
            "address": {
                "streetAddress": "1 Minster Court",
                "locality": "Camberley",
                "postalCode": "GU15 3YY",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ25"
            },
            "contactPoint": {
                "email": "conversations@zing.dev"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "vcse": false,
                "url": "https://www.zing.dev/"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PJNX-4364-XZNJ"
                }
            ]
        }
    ],
    "buyer": {
        "id": "GB-PPON-PJHD-8764-YRJJ",
        "name": "Sandwell Metropolitan Borough Council"
    },
    "tender": {
        "id": "ocds-h6vhtk-069f1d",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Twilio SMS Gateway for MITEL Contact Centre Solution",
        "description": "This contract was undertaken as a direct award for the requirement of the Twilio SMS Gateway which will allows MITEL Contact Centre solution to send SMS messaging. Zing Dev is the sole supplier who provides the SMS gateway which is compatible with the MITEL solution.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Below threshold - without competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "title": "Twilio SMS Gateway for MITEL Contact Centre solution",
            "status": "active",
            "value": {
                "amountGross": 25700.75,
                "amount": 23364.32,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": false,
            "suppliers": [
                {
                    "id": "GB-COH-11961563",
                    "name": "ZING DEV LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72000000",
                            "description": "IT services: consulting, software development, Internet and support"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        },
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-06-01T00:00:00+01:00",
                "endDate": "2028-09-30T23:59:59+01:00"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "047060-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/047060-2026",
                    "datePublished": "2026-05-21T13:01:55+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-05-26T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ],
    "language": "en",
    "contracts": [
        {
            "id": "1",
            "awardID": "1",
            "title": "Twilio SMS Gateway for MITEL Contact Centre Solution",
            "status": "active",
            "period": {
                "startDate": "2026-06-01T00:00:00+01:00",
                "endDate": "2028-09-30T23:59:59+01:00"
            },
            "value": {
                "amountGross": 25700.75,
                "amount": 23364.32,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2026-05-26T00:00:00+01:00",
            "documents": [
                {
                    "id": "054611-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/054611-2026",
                    "datePublished": "2026-06-10T10:43:12+01:00",
                    "format": "text/html"
                }
            ]
        }
    ]
}