Award

Twilio SMS Gateway for MITEL Contact Centre Solution

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

21 May 2026 at 12:01

Summary of the contracting process

The procurement process by Sandwell Metropolitan Borough Council for the "Twilio SMS Gateway for MITEL Contact Centre Solution" has reached the award stage, confirming the completion status of this tender. Located in Oldbury, UK, this procurement involves IT services, specifically allowing SMS messaging through Twilio within the MITEL system. The process was initiated directly, following a below-threshold procedure without competition. The contract's timeline extends from 1st June 2026 to 30th September 2028, with a forthcoming milestone for the signature date scheduled for 26th May 2026. The awarded supplier is Zing Dev Limited, based in Camberley, UK, with a contract value of £23,364.32 excluding VAT.

This tender opens opportunities for businesses in the IT and software development sectors to provide specialised solutions for telecommunications systems. Companies proficient in SMS gateway technology, especially those experienced with Twilio and MITEL systems, would find this contract suitable for showcasing their expertise. Given the direct procurement method and partnership with a local council, SMEs and IT service providers with the capability to meet the requirements efficiently can leverage this contract to enhance their portfolio and expand their public sector engagements.

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Notice Title

Twilio SMS Gateway for MITEL Contact Centre Solution

Notice Description

SMS Gateway for MITEL Contact Centre Solution, with functionality to be able to send SMS messaging using TWILIO

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069f1d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/047060-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£23,364 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
21 May 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 May 20262 weeks ago
Contract Period
31 May 2026 - 30 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OLDBURY
Postcode
B69 3DE
Post Town
Birmingham
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
Not specified

Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Supplier Information

Number of Suppliers
1
Supplier Name

ZING DEV

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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