Planning

Integrated Contact Centre - Technical Infrastructure Migration - Design and Build

NORTH WEST AMBULANCE SERVICE NHS TRUST

This public procurement record has 1 release in its history.

Planning

22 May 2026 at 11:58

UK1 - Pipeline Notice
Summary of the contracting process

The North West Ambulance Service NHS Trust is in the planning stage of a significant tender process for the "Integrated Contact Centre - Technical Infrastructure Migration - Design and Build" project. This procurement falls under the "works" category, specifically focusing on building construction work, and is set to be located in the UK, particularly in the region of UKD. Having a gross budget of £30 million, the project is part of the Trust's ICC strategy and aims to establish one of the largest control rooms within the Ambulance Service sector in the UK. The procurement process, initiated as a tender under the legal framework of UKPGA 2023/54, anticipates the contract period to commence on 1 April 2027 and conclude by 31 March 2029, with the next notice scheduled for release on 1 November 2026.

This tender presents substantial growth opportunities for businesses specialising in infrastructure and complex control room systems, infrastructure, and construction. Firms with expertise in technological integration, ensuring functionality, security, and resilience, as well as SMEs and VCSEs, are well-positioned to compete for this contract given its emphasis on specialised design and build capabilities. Engaging with this project could significantly benefit businesses looking to expand their portfolio in the public sector and align with large-scale NHS projects, fostering industry presence and demonstrating capability in handling critical infrastructure projects within a central government framework.

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Notice Information

Notice Title

Integrated Contact Centre - Technical Infrastructure Migration - Design and Build

Notice Description

The Trust is embarking on a programme as part of its ICC strategy, which will result in the ICC having one of the largest Control Rooms within in the Ambulance Service sector in the country, in terms of available operator positions. The scale and complexity of this delivery should not be underestimated. It is crucial to understand that a control room is not the same as an office fit-out; although there can be some overlap, an office fit-out is a broader term covering the process of designing and refurbishing an entire office space to meet specific business needs, whereas a control room is a specialised, dedicated area within a facility designed for managing critical operations. It involves complex technology integration and requires a full-scale, resilient model for critical infrastructure and systems. The design and functionality of a control room are specific and require specialised expertise, with distinct priorities and design considerations. Complex control room systems, infrastructure and construction demand specialist expertise to ensure functionality, security, and resilience is delivered, is a key requirement for this project.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a113
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/047830-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Works
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

45 - Construction work

CPV Codes

45210000 - Building construction work

Notice Value(s)

Tender Value
£25,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 May 2026Yesterday
Submission Deadline
Not specified
Future Notice Date
1 Nov 20266 months to go
Award Date
Not specified
Contract Period
31 Mar 2027 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH WEST AMBULANCE SERVICE NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOLTON
Postcode
BL1 5DD
Post Town
Bolton
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD36 Greater Manchester North West
Delivery Location
TLD North West (England)
Local Authority
Bolton
Electoral Ward
Heaton, Lostock & Chew Moor
Westminster Constituency
Bolton West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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