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Merchant Acquirer, Payment Gateway, Equipment and Open Banking Service Agreement

Transport for Greater Manchester

This public procurement record has 3 releases in its history.

Tender

12 Jun 2026 at 11:19

UK4 - Tender Notice
PlanningUpdate

22 May 2026 at 17:01

UK1 - Pipeline Notice
Planning

22 May 2026 at 16:55

UK1 - Pipeline Notice
Summary of the contracting process

Transport for Greater Manchester (TfGM) is seeking to engage suppliers for a significant public procurement opportunity concerning the "Merchant Acquirer, Payment Gateway, Equipment and Open Banking Service Agreement". This tender, under the open procurement method reaching above threshold, belongs to the services category. The tender addresses various transport and associated modes including tram and light rail, with service deployment across multiple UK regions. Potential suppliers must register interest by 25 August 2026, with crucial bidder events scheduled in late June and early July. The tender period ends on 25 August 2026, with an anticipated contract duration from 1 July 2027 to 30 June 2032, inclusive of optional extensions potentially extending until 2036, and with a substantial estimated value of £23.04 million.

This tender offers extensive business growth opportunities, especially for companies with capabilities in financial services, payments processing, and open banking solutions. Suitably positioned businesses, particularly those skilled in setting up and maintaining merchant acquiring services and equipment, payment gateways, and integrative financial technologies, will find this project highly aligned with their service offerings. The strategic integration with TfGM's existing and evolving ticketing schemes ensures long-term engagement and expansion possibilities. Companies focused on enhancing social value can also gain competitive advantages, reflecting in the tender's comprehensive evaluation criteria that balance quality and price considerations.

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Notice Information

Notice Title

Merchant Acquirer, Payment Gateway, Equipment and Open Banking Service Agreement

Notice Description

Transport for Greater Manchester ("TfGM") now wish to procure a Merchant Acquirer, Payment Gateway, Equipment and Open Banking Service Agreement ("Agreement") which will enable the Implementation, Operation and Maintenance of a Merchant Acquiring Service, Payment Gateway Service (Option), Merchant Acquiring Equipment (Option), and Open Banking Service (Option) that will support delivery of TfGM's Ticketing Schemes and Revenue Collection. Given that over the term of the Agreement , TfGM's Ticketing Schemes will be subject to frequent revision and development, re-configuration and extension of the Merchant Acquiring Service, Payment Gateway Service (Option), Merchant Acquiring Equipment (Option), and Open Banking Service (Option) may be required to a number of additional transport and associated modes (in addition to the modes that are currently within the scope of the of existing TfGM Ticketing Schemes). Consequently, the Merchant Acquirer, Payment Gateway, Equipment and Open Banking Service Agreement ("Agreement") may be deployed to support Ticketing Schemes on (but not limited to) Tram, Light Rail, Bus, Heavy Rail, Taxi, Car-Club, Car-Hire, Parking and Park and Ride, Micro mobility, Active Travel and other travel modes. The Supplier shall provide a Merchant Acquiring Service that shall include the: * set up and configuration of the Merchant Acquiring Service; * processing, settlement and accounting of payments (one off and recurring payments) made with payment networks (such as Visa and Mastercard) enabling the Authority to accept debit or credit cards for payment of goods or services, as well as alternative payment methods (such as Direct Debit); * support for the Authority's e-Commerce, Retail, Transit and Merchant Initiated payment channels, and Card Present and Card Not Present payment methods; * integration with the Authority's Payment Gateway Services (Supplier provided and other third party) and other issuing banks facilitating Authorisation, Payment and Settlement processes; * integration with the Transit Back Office (CBMBO Service) via a secure network; * integration of Equipment with Payment Gateway Services (Supplier and third party provision) and Merchant Acquirer to facilitate Card Present and Card Not Present payment methods; * handling of Refunds, Reversals and Chargebacks; and * provision of other Merchant Acquiring core services. The Supplier shall provide a Payment Gateway Service (Option) that shall include the: * provision of interfaces to accept one-off Payments from debit or credit cards, and alternative payment methods, and recurring card payments; * support for the transmission of Transaction Data from the Payer to the relevant Merchant Acquirer and the transmission of the response and related data from the Merchant Acquirer to the Authority, ensuring that a secure connection is used between the Authority's website, the Payer, the Payment Gateway Services and the Merchant Acquiring Services at all times; * integration with the Authority's Merchant Acquiring Service (Supplier provided or third party), Merchant Acquiring Equipment, Card Schemes and Issuing Banks; and * interfaces and integration tools to support e-Commerce and Retail payment channels, and both Card Present and Card Not Present payment methods. The Supplier shall provide Merchant Acquiring Equipment that shall include the: * provision of Payment Terminals (e.g. POIs) for face-to-face and unattended payment transactions, facilitating processing, settlement and accounting of payments for the Authority's Retail channels and both POS and MPOS equipment; * provision of data and reports related to payment transactions; and * provision of other Merchant Acquiring Equipment core services. The Supplier shall provide an Open Banking Service that shall include the enablement of: * payments including Transit payments and recurring payments such as account top ups (extending similar capabilities offered for EMV and Direct Debit); and * account information services such as to obtain details of account balances and transactions, and other account / customer-based checks and verifications. Additionally, the Merchant Acquirer, Payment Gateway, Equipment and Open Banking Service Agreement will require Implementation Services to implement, test and deploy both the Merchant Acquiring Service, Payment Gateway Service (Option), Merchant Acquiring Equipment (Option), and Open Banking Service (Option), following which an Operational Service will be provided. Potential Supplier Solutions will work in conjunction with TfGM (and where necessary Third-Party) Portals, Ticket Vending Machines (TVM's), Contactless Bankcard Middle and Back Office (CBMBO) Service, Electronic Ticket Machine (ETM's) Service, Platform Validator and Field Equipment Service, Drivesafe Back Office and other TfGM front-end devices and back-office systems as may be required. The Services that are provided under the Agreement will in each case need to comply with the PCI DSS (Payment Card Industries Data Security Standards). Since TfGM already operates a number of highly successful Ticketing Schemes and Revenue Collection, supplier consideration of the arrangements to successfully transition from existing to new services, will be a critical consideration.

Lot Information

Lot 1

Options: The Agreement includes Options to: - extend the Agreement (in four cases) for a further 12 months; - provide Payment Gateway Services; - provide Merchant Acquiring Equipment to enable; - provide the Open Banking Service.

Renewal: The Agreement includes four options to extend the agreement in each case for a further 12 months. The Total Value (estimated) includes the option extension periods.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a238
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/055590-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66100000 - Banking and investment services

Notice Value(s)

Tender Value
£19,200,000 £10M-£100M
Lots Value
£19,200,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Jun 20263 months ago
Submission Deadline
25 Aug 2026Expired
Future Notice Date
1 Jul 2026Expired
Award Date
Not specified
Contract Period
1 Jul 2027 - 30 Jun 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transport for Greater Manchester
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M1 3BG
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England)
Local Authority
Manchester
Electoral Ward
Piccadilly
Westminster Constituency
Manchester Central

Further Information

Notice Documents

  • https://www.find-tender.service.gov.uk/Notice/055590-2026
    12th June 2026 - Tender notice on Find a Tender
  • https://www.find-tender.service.gov.uk/Notice/048264-2026
    22nd May 2026 - Pipeline notice on Find a Tender
  • https://www.find-tender.service.gov.uk/Notice/048259-2026
    22nd May 2026 - Pipeline notice on Find a Tender
  • https://procontract.due-north.com/Login
    Interested suppliers must obtain an Invitation to Tender by registering an expression of interest for the opportunity entitled 'Merchant Acquirer, Payment Gateway, Equipment and Open Banking Service Agreement' on the eTendering application ProContract via https://procontract.due-north.com/Login Any submissions that are not submitted by the ProContract eTendering tool will be disqualified. A series of discrete online 'Bidders Event's' will be hosted on Microsoft Teams and will include a short presentation on the scope of the opportunity, timeframe and procurement process. TfGM expects that these will be scheduled to take place between the 30th June 2026 and the 2nd July 2026. Please contact procurement.MA@tfgm.com in order to register an intention to attend.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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