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Twilio SMS Gateway for MITEL Contact Centre solution

Sandwell Metropolitan Borough Council

This public procurement record has 1 release in its history.

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26 May 2026 at 08:41

UK6 - Contract Award Notice
Summary of the contracting process

The procurement process, initiated by Sandwell Metropolitan Borough Council, involved the direct award of a contract for the Twilio SMS Gateway for the MITEL Contact Centre solution. This contract facilitates SMS messaging compatibility for the contact centre and was awarded to ZING DEV LIMITED, the sole supplier compatible with the MITEL system. Classified under the services category of IT services, consulting, software development, Internet, and support, this procurement falls below threshold levels and was completed without competition. The contract was awarded on 18 May 2026, and the service is set to commence from 1 June 2026 to 30 September 2028. The project is located in the United Kingdom, and the central government entity ensures oversight compliance with the legal framework as per UKPGA 2023/54. The procurement process is in the award stage and has been duly completed.

This tender presents significant business growth opportunities, notably for SMEs engaged in IT services and system integration projects. The direct award method, while limiting open competition, highlights the importance of possessing unique, system-compatible solutions to secure government contracts. Companies with niche technology solutions that ensure compatibility with widely-used systems like MITEL can find themselves in a favourable position to obtain similar opportunities. Additionally, this project offers a substantial financial opportunity worth £23,364.42, encouraging small to medium-sized enterprises to tailor innovative solutions that set them apart in a competitive marketplace.

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Notice Information

Notice Title

Twilio SMS Gateway for MITEL Contact Centre solution

Notice Description

Twilio SMS Gateway which will allow for MITEL Contact Centre solution to send SMS messaging. Zing Dev is the sole supplier who provides SMS gateway compatible with the MITEL system.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a28d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048382-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£23,364 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
26 May 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 May 20264 months ago
Contract Period
1 Jun 2026 - 30 Sep 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Sandwell Metropolitan Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OLDBURY
Postcode
B69 3DE
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
Not specified
Local Authority
Sandwell
Electoral Ward
Oldbury
Westminster Constituency
West Bromwich

Supplier Information

Number of Suppliers
1
Supplier Name

ZING DEV LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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