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Revenue Protection Back Office

Transport for Wales Rail Limited (Utility Buyer)

This public procurement record has 3 releases in its history.

Award

21 Sep 2026 at 11:07

UK6 - Contract Award Notice
Tender

13 Jul 2026 at 15:49

UK4 - Tender Notice
Planning

26 May 2026 at 10:26

UK1 - Pipeline Notice
Summary of the contracting process

Transport for Wales Rail Limited is procuring a managed revenue-protection back-office service for its rail operations. The requirement combines back-office processing with a technology platform supporting the full penalty-fare lifecycle, including the administration and management of penalty fares. It is primarily a software and information-systems requirement, with the service and platform supporting revenue-protection operations rather than a standalone software supply. Delivery covers the United Kingdom. The buyer is Transport for Wales Rail Limited, based in Pontypridd, and the requirement is intended to provide a stable, medium-term operational service. The scope may suit technology providers with experience of revenue protection, penalty-fare administration, transport-sector back-office processing, or integrated managed-service delivery.

The procurement is complete and has reached award. Raspberry Software Systems Limited was selected as supplier on 11 September 2026, subject to a standstill period ending on 30 September 2026; the scheduled contract signature date is 13 October 2026. The awarded value is £1,220,000 excluding VAT (£1,464,000 including VAT). The contract period is 14 October 2026 to 13 October 2029, with two optional one-year extensions, giving a maximum end date of 13 October 2031. TfW used an above-threshold open competitive flexible procedure, with a single-stage interview option. Quality carried 60% of the evaluation and commercial terms 40%. One bid was received and one reached the final stage. The requirement was structured as a single lot.

This award demonstrates a defined requirement for an integrated revenue-protection back-office operation and supporting penalty-fare technology within the Welsh rail environment. A credible future competitor would need to combine a reliable software platform with the operational capability to administer the full penalty-fare lifecycle, maintain accurate case and revenue records, and provide a stable managed service. Experience in rail, public transport, fare enforcement or comparable high-volume regulated workflows would be relevant, alongside the capacity to integrate technology with established back-office processes and support ongoing service delivery. The evaluation balance shows that service quality was more important than commercial terms, so suppliers would need to evidence operational resilience, platform capability, implementation expertise and strong service management. The requirement was identified as suitable for SMEs and VCSEs, although the sole final-stage bidder was not an SME or VCSE.

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Notice Information

Notice Title

Revenue Protection Back Office

Notice Description

TfW is seeking to establish a stable, medium-term managed service that integrates both revenue protection back-office operations and a technology platform supporting the full penalty fare lifecycle.

Lot Information

Lot 1

Options: Optional extensions: 1 year + 1 year

Renewal: Optional extensions: 1 year + 1 year

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a2cd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089031-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48100000 - Industry specific software package

Notice Value(s)

Tender Value
£1,220,000 £1M-£10M
Lots Value
£1,220,000 £1M-£10M
Awards Value
£1,220,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
21 Sep 20262 weeks ago
Submission Deadline
10 Aug 2026Expired
Future Notice Date
29 May 2026Expired
Award Date
11 Sep 20263 weeks ago
Contract Period
14 Oct 2026 - 13 Oct 2029 3-4 years
Recurrence
2029-09-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Transport for Wales Rail Limited (Utility Buyer)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PONTYPRIDD
Postcode
CF37 4TH
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL51 Central Valleys and Bridgend
Delivery Location
Not specified
Local Authority
Rhondda Cynon Taf
Electoral Ward
Pontypridd Town
Westminster Constituency
Pontypridd

Supplier Information

Number of Suppliers
1
Supplier Name

RASPBERRY SOFTWARE SYSTEMS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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