Planning

NHS Digital Citizen Development

NHS ENGLAND

This public procurement record has 1 release in its history.

Planning

27 May 2026 at 10:37

UK1 - Pipeline Notice
Summary of the contracting process

NHS England is currently in the planning stage of a procurement process titled "NHS Digital Citizen Development," aimed at enhancing digital services such as the NHS App, NHS.uk, and NHS Login, among others. The procurement process is classified under the IT services category and is located in London, UK. Key dates include the planned contract period starting on 1st March 2027 and ending on 28th February 2030, with a maximum extension to 29th February 2032. The procurement method employed is selective, utilising a pre-Procurement Act commercial tool, specifically the Crown Commercial Service's RM6345 Digital Capability for Health 2 framework. The contract's intended value is approximately £40 million, with gross estimates reaching up to £44.496 million, pending budgetary approval.

This tender presents substantial opportunities for businesses in the IT services sector, particularly those experienced in consulting, software development, and digital support. Enterprises looking to expand their portfolio within the public health digital transformation initiatives can greatly benefit. There is potential for small and medium enterprises (SMEs) to engage, given the suitability criteria for participation. The successful bidder will contribute significantly to the NHS's mission of transitioning from analogue to digital systems, offering transformative insights into user engagement and potential enhancements in healthcare accessibility. Emphasis on user demographics and digital inclusion aligns this project with businesses focusing on innovative digital solutions and comprehensive user data analysis.

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Notice Information

Notice Title

NHS Digital Citizen Development

Notice Description

Digital Citizen covers 3 core products, NHS App, NHS.uk and NHS Login as well as support products such as NHS Proxy and support functions including Citizen Experience. The contract will provide support capability for NHS Proxy and ii) National Digital Channels User Insight capability. Additional work across other Digital Citizen products may also be required during the life of the contract. 1. The National Proxy Service (NPS) * Programme is establishing a secure, scalable mechanism to manage proxy relationships for NHS digital services. This will allow parents and carers to carry out health maintenance activities (booking/managing appointments, repeat prescriptions, records access etc) for someone they care for through digital services like NHS App. NPS multiplies the benefits of NHS App many times over. * Is a service currently in development and initial pilot that will enable proxies and patients to easily request proxy access from their GP through digital channels, support GPs in making informed decisions on granting proxy access, enable proxies to use proxy relationships across systems and settings and increase digital access for all. 2. National Digital Channels (NDC) - User Insight Capability * The NHS App and broader digital portfolios are a core component of NHS E's mission to shift the NHS from analogue to digital. * The NDC User Insights capability was developed in September 2022 as an interim capability to provide transformational insight into who is using the NHS App. This capability gives insight into the users behind the transactions and not just measuring transaction counts. * The capability has provided us with the ability to understand the demographics of users (location, age, and deprivation status). This is fundamental to establishing whether inequalities exist in terms of access and engagement with the NHS App and to ensure business decision are data driven. The commencement of procurement and award of any subsequent contract will be subject to budgetary approval. Please note this will be procured via Crown Commercial Service - RM6345 Digital Capability for Health 2 under PCR 2015

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a5c7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/049530-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Using pre-Procurement Act commercial tool
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£40,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 May 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2027 - 28 Feb 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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