Award

Contact & Connect Telephony Apps

SUNDERLAND CITY COUNCIL

This public procurement record has 1 release in its history.

Award

28 May 2026 at 11:38

Summary of the contracting process

Sunderland City Council has completed the procurement process for a contract titled "Contact & Connect Telephony Apps," which involves providing a multi-channel communications platform. The procurement, conducted via a direct procurement method below the threshold and without competition, falls under the 'goods' category with industry-specific software packages as its primary focus. Located in Sunderland, United Kingdom, this contract ran from 5th February 2026 to 4th February 2027. Key details of the contract include the awarding to CC2I LIMITED and a contract value of £88,022, with a gross amount of £105,626.40, signed on 5th February 2026.

This tender presents opportunities for businesses specialising in software development, particularly those creating industry-specific telephony applications. SMEs (small and medium enterprises) in the technology sector, especially those with expertise in communication platforms, stand to benefit significantly through potential subcontracts or collaborations. With a focus on providing innovative communication solutions, companies that can offer robust, scalable, and user-friendly platforms may find valuable opportunities to grow their business by leveraging the council's commitment to enhancing local digital infrastructure.

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Notice Title

Contact & Connect Telephony Apps

Notice Description

Provision of Contact & Connect Telephony Apps, a Multi Channel Communications Platform.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a788
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/050266-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48100000 - Industry specific software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£88,022 Under £100K

Notice Dates

Publication Date
28 May 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
5 Feb 20263 months ago
Contract Period
5 Feb 2026 - 4 Feb 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SUNDERLAND CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SUNDERLAND
Postcode
SR1 3AA
Post Town
Sunderland
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
Not specified

Local Authority
Sunderland
Electoral Ward
Millfield
Westminster Constituency
Sunderland Central

Supplier Information

Number of Suppliers
1
Supplier Name

CC2I

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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